Cora Sequence

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Background**
- The Automated Personnel Management System (APMS).
- The Establishment Review Tool (ERT).
- The ACO/ACT & Missions Identification System (AMIS).
- The NATO System for Tracking Entitlements & Privileges (NSTEP).
- The NATO Installation Access Control System (NIACS).
- The Integrated Security and In Processing System (ISIPS).
- The NATO Performance Management System (NPMS)
- Genpact's Cora SeQuence, an intelligent Business Process Management suite (iBPMS)

**Role Duties and Responsibilities**
- Design, maintain and update the workflows
- Develop and generate database queries and reports (response time is within 1 and 3 days).
- Support the data administration of HRDS (response time is within 1 and 3 days).
- Support the HRD Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to database operations (response time is within 1 and 3 days).
- Support HRD with fielding and acceptance tests, focusing on BPM workflow integration requirements and compliance (2 test events per year).
- Provide expert BPM workflow advice in support of the HRDS Helpdesk and on-site assistance to the users (response time is within 1 and 3 days depending on the priority).
- Advise and support the HRD Accounts managers related to BPM workflows roles and permissions (on demand, response time is within 1 and 3 days).
- Assist the HRD Application Manager in all their duties as feasible in the context of the off-site support services as described in this SOW (as requested by the COTR).
- Conduct regular audits of HRDS workflows, data and accounts to ensure correct usage and conduct (monthly audit reports).
- Assist, train and support HRDS Branch in the use and configuration of the BPM workflow software.
- Maintain and update the current library of HRDS BPM workflows across 2 unlassified networks, both available remotely. Estimate is also to produce 10-15 new workflows/year as required by the user communities.
- Support the HRD Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to workflows (response time is within 1 and 3 days).

**Essential Skills and Experience**
- Resources must possess a valid training certificate for the enterprise iBPMS tool with which they claim experience.

**Education**
- University Degree in Computer Science or similar discipline; or Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 2 years' position-related experience; or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation in database administratio