IT Support Specialist

Il y a 2 mois

Antwerpen, Belgique Kuehne+Nagel Temps plein

Are you passionate about providing top-notch IT support and training? Do you thrive in a fast-paced environment where you can utilize your technical skills to assist end users? We have an exciting opportunity for you
- ** Your Role **:As the IT Support Specialist, you are the face to the customer. Your main goal and priority is to provide support towards all local users & systems and create a high level of user satisfaction as your personal goal. Being part BeLux IT organization you will take a share of responsibility within project workgroups, additional roles, defined by the IT Team Lead. You will respect the boundaries of the IT policies & regulations.
- ** Your Responsibilities**:

- To provide resolutions for issues raised via remote troubleshooting through diagnostic techniques + pertinent questions.
- To be responsible for tracking + administering our IT assets (workstation, laptops, scanners, label
- and laserprinter, IP telephony,...).
- To comply with all internal standard help desk procedures (e.g. ticket logging, recording of incident resolution).
- To update stakeholders on incident resolution progress on a timely basis
- To improve customer service quality
- To prepare error diagnostics + detailed problem descriptions for escalation as required
- To perform assigned routine tasks related to IT.

**Your Skills and Experiences**:

- Min. 5 years experience in providing support and services, preferably in a large end-user base environment.
- Good knowledge of the main M365 services. Familiar with the most important Microsoft technologies such as AD, Azure AD, Teams and Exchange.
- Strong customer service orientation (“Customer comes first” mindset).
- Solid problem-solving skills.
- Ability and desire to learn and evolve his or her skills.
- Hands on, proactive and responsible, with excellent interpersonal and communication skills
- Result-oriented, self-starting, self-motivated and able to work independently.
- Team working and collaboration attitude. Stress resistant, flexible

**About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Inna Prylepo
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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