Shift Supervisor

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR

We are looking for a shift supervisor who will be working in shifts: early/late. You are responsible for the service level of a team of Service management engineers during your shift. These teams are the first point of contact for operations and other teams in case of Tech related questions or incidents. They solve issues as fast as possible, solve them pro-actively by monitoring the systems and look at possibilities to avoid them from happening. Keeping the team motivated and inspired while giving our "customer" the best possible Service and support is the key to success

WHAT YOU WILL WORK ON

You lead, coach and inspire your team to support Operations and other teams according to service expectations and priorities so the product flows smoothly through the DC's to our consumers. Building strong partnerships with Operations-, Tech
- and other teams is key to lift your team and the Tech organization to a higher level. In the ever-evolving world of logistics and technology, you are always looking for innovation and ways to improve our processes. Next to that you also guide and support your team and help them to develop their talents

WHO YOU WILL WORK WITH

You'll work in a team of Service Management engineers, supervisors and managers. You will participate in cross functional meetings with other Nike teams to understand their needs and challenges and align processes and priorities if needed. A good connect with colleague supervisors is essential to keep process uniformity and safeguards an identical way of working across shifts. You will report to the Logistics support manager.

WHAT YOU BRING
- At least 3years’ experience in a support environment with proven leadership skills.
- Commitment and dedication to achieve and maintain first class customer experience.
- Outstanding teammate with a passion to grow and develop talent.
- Flexible and stress resistant.
- Proficient communication skills in English and Dutch, spoken and written.
- You’re a seasoned team player and share a common goal.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.