Rservation Agent

Situé au coeur de la Forêt de Soignes, à l’intersection de la Wallonie, de la Flandres et de Bruxelles, le Dolce by Wyndham La Hulpe Brussels offre de nombreuses possibilités pour permettre aux membres d’une équipe, à des amis ou aux familles de se réunir dans des conditions optimales de sécurité et de confort au contact de la nature pour stimuler l’échange et l’inspiration.

L’hôtel 4* inclut un restaurant de 1000m² et 264 chambres et suites au décor contemporain offrant des vues apaisantes uniques sur la forêt de Soignes. Des activités sportives et récréatives sont également proposées sur site (piscine intérieure avec terrasse, sauna, hammam, Spa Cinq Mondes, terrains de tennis extérieurs, parcours santé en forêt ) ainsi que dans les proches environs (balade à pied, en vélo ou en trottinette électrique vers le Parc Solvay, la Fondation Folon ou Waterloo.)

Le centre de conférence de 4500 m² est réparti en 40 salles de séminaire de 40 à 750m² dont 2 auditoriums (150 et 500 sièges). Chaque espace bénéficie d’un système de ventilation performant et est équipé de technologies de pointe, permettant l’organisation de réunions hybrides. Les nombreux et larges espaces extérieurs démultiplient les possibilités.

**JOB DESCRIPTION**

If you recognise yourself in this profile and that you can communicate fluently in English, French and Dutch, contact us. We are keen to meet you and find out more about you
- Advising each client in a personalised manner: meeting their expectations, guiding them and making proposals that they would not have thought of in line with their wishes.
- Answer questions asked by business and leisure customers.
- Checking and following up on customer requests with the operational departments
- Respect all company policies and procedures
- Protect the privacy of customers and colleagues
- Welcome and acknowledge all customers
- Help the team achieve common goals
- Optimize sales to maximize revenue.

**REQUIREMENTS**:

- Enjoys telephone contact and being of service
- Experience in customer service, active and empathetic listening to guests’needs
- Excellent written and verbal communication skills in French, English and Dutch.
- Time management and multi-tasking skills, with the ability to prioritise tasks.
- Proficiency in Microsoft Office, knowledge of Opera is a strong plus.
- Experience in data entry
- Working office hours during the week and on public holidays.

**WHAT WE OFFER**:

- A fair wage, with optimal use of extra-legal benefits
- A lovely group of colleagues and a great supervisor who will invest time and evergy to help you develop hard and soft skills
- A working atmosphere based on mutual aid and team spirit
- An office with outstanding views of the beautiful Sonian Forest
- A continuous learning experience (self-study, through colleagues and externally)
- Opportunity to grow within the company
- Optimize your work-life balance accessing to the gym after 2 months or walking/running in the forest during lunch time or directly after work

**WHO WE ARE**

Dolce Hotels and Resorts by Wyndham inspires discovery, academically, intellectually and personally. How do we do this? By providing the perfect setting for that discovery in our hotels, whether it's meeting colleagues or kindred spirits, learning a new skill or (re)discovering friendship, partnership and family. Whether it's stimulating conversation, hosting a party or organising an important meeting, we have the inspiration, logístical expertise, technology and facilities to do it, every time.

Set in the heart of the Sonian Forest in Walloon Brabant, just outside Brussels, Dolce by Wyndham La Hulpe Brussels is a contemporary 4-star hotel and resort offering an immersive experience in the heart of nature. It has 264 rooms and suites, 40 meeting rooms including 2 auditoriums of 150 and 500 seats, 2 wonderful restaurants, one of which is 1000m², private rooms, 2 bars, a lounge terrace, a sumptuous 800m² Cinq Mondes Spa, a wellness area with a swimming pool, sauna, hammam, fitness room and group classes.

We welcome companies for whom we organise seminars and events as well as couples and families in search of well-being. Transforming 'normal' moments into extraordinary experiences is in our DNA by offering a welcoming and inspiring environment that stimulates the exchange of ideas and emotions in contact with nature.

If you want to be part of this human adventure, contact us.

Discover our company: DOLCELAHULPE.COM