Technical Presales Specialist Security Firewalls

**Job Purpose**:
**Responsibilities**:

- Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements
- Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
- Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams
- Ownership of assigned Request Manager resolver group
- Respond quickly to queries or customer care issues
- Communicate product and technology information to educate internal and external audiences
- Deal with product/solution enquiries from internal/external sales, vendors and resellers
- Maintain peer-level technical contacts in assigned vendor
- Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
- Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
- Opportunity to deliver basic post-sales implementation services
- Develop Product knowledge to a competent technical level in line with vendor/business expectations

**Knowledge Skills and Experience**
- Effective oral and written communication skills.
- Strong attention to detail, priority management and planning skills.
- IT industry knowledge - Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
- Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role.

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At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.