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Program Manager

il y a 1 mois

Brussels, Belgique Cypher Consulting Europe Temps plein

The program and its projects are situated in the Business IT domain and are focussed on digitalization and automation providing a better experience for both customers and colleagues.The Program Manager will work with all levels in the IT organisation (project managers, architects, developers, analysts, operations, etc. and will need to be both hands-on and able to provide status updates and feedback on C-Level steering committees.This role requires technical project and program management skills and understanding of business needs, excellent interpersonal and communication skills, as well as good generalist knowledge in the field of software delivery in IT.

Tasks

The Program Manager will plan, organize, control and coordinate the successful delivery of one of the major Programs (Digitalization, Automation, Customer/Employee Experience).He/she will be accountable for daily program management tasks such as program roadmap set up and implementation, resourcing, scheduling, scope prioritization, and task coordination, to meet the milestones, objectives and deliverables within agreed timeframes and budgets, and of the overall program and its projects management quality and governance in line with overall guidelines.

Primary Tasks and responsibilities
- Ensure well executed people management within different teams.
- Define timeline and mile stones of the projects.
- Assign tasks and responsibilities to the team members within different project groups.
- Managing the risks and issues related to the delivery.
- Clarify high-level scope and the technical synergies between the different sub-projects.
- Ensuring the compliance to standards and best practices across all projects.
- Manage a team of internal staff and/or external contractors.
- Be proactive in proposing technical solutions and innovations.
- Reporting progress, issues, risks etc. to the customer and to the program manager.
- Install a process of « project review » to make sure the continuous qualitative delivery is assured from the “lessons learned”.
- Self investment and participation to the creation of a « learning school » of the applied knowledge and tools used in the processes’ within different domains.

Secondary Tasks and responsibilities
- Promote project management activities through positive and constructive networks.
- Deploy and develop an active and consistent communication with different stakeholders.
- Conflict management (tech and non-tech).
- Facilitate the operational functionality of the project groups and other stakeholders.
- Help define the roles and responsibilities of the project teams and other stakeholders.
- Follow-up on possible change and deliverables related feedback from the customer on continuous bases.

**Requirements**:
Non-Technical profile requirements
- Strong analytical and problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Result oriented & customer centered
- Structured / Organized
- Excellent interpersonal, communication and team collaboration skills
- High accountability and team spirit valuesMethodology/Certification requirements
- Master Degree in Computer Science OR equivalent through experience.
- Minimum 5-10 years of program management experience (ERP, CRM is a plus) incomplex environments
- Demonstrated expertise in creating and maintaining program deliverables such as,program charter, roadmap and execution plan, status reports, timesheets,communications plan, budget and schedule
- Demonstrated experience in managing issues, scope and quality while bringing theprojects to successful completion within the cost and time requirements
- Proven C-level stakeholder management level
- Very good of Planview, MS Project or equivalent.
- Knowledge of basic program and project management methodologies (Prince2,Safe/Agile, MSP, )
- IBM oriented & Agile minded.
- Certified PRINCE2, PMI, or equivalent