Customer Service Team Manager

il y a 1 semaine


SintBaafsVijve, Belgique BALTA INDUSTRIES NV Temps plein

Customer Service Team Manager (Avelgem)

**Your challenges**:

- As a customer service teamlead you are responsible for the CS team in Avelgem.
- You are strategic but also very hands on and responsible from A to Z for the administrative processing and follow up of the orders from your customers.
- You inform your internal and external customers about our products, prices and delivery times.
- You anticipate possible obstacles and look for accurate solutions if necessary.
- To ensure optimal service and quality, you work closely together with you colleagues from other departments such as sales, production planning, transport and credit control.
- If necessary you take up a back up role for the customers of your colleagues within the team.

**Your talents**:

- You know the importance of a fast and accurate service to customers from a relevant experience in past a customer service role.
- You communicate excellently in Dutch and English
- You are familiar with Excel, knowledge of SAP is a plus.
- You have a strong affinity with administrative tasks.
- You think customer and solution oriented and can respond adequately to the needs of the customers.
- You work accurately and are stress resistant.
- You have people skills an excellent stakeholder communication skills.

**What we offer**:

- You start in a motivated and performing team within a growing, innovative company that is internationally active.
- An exciting position in which you can learn a lot from experienced colleagues and where con take initiative.
- A flexible work schedule and traffic free work environment
- In addition to the substantive challenges, we offer and attractive salary package including fringe benefits.



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