Regional Learning
il y a 1 semaine
- What you will be doing
- Position Summary
Reporting to the Regional Learning Manager, this important Learning position within the Global Learning & Development team, is responsible, focused, and committed to continuously improving the Learner Experience by developing and delivering World Courier’s job readiness programs, job skill, technical and core systems trainings, and upskilling/refresher trainings around the region while delivering and supporting World Class Service.
- About Us: Global Learning Team
Our focus and commitment is to constantly enhance the Learner Experience by providing effective job readiness programs; job skill; core systems training; and modernized upskilling around the globe. We partner and support the business through innovative learning programs and approaches, while delivering and supporting World Class Service.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Develops, delivers, and/or coordinates initial training and retraining for World Courier learners in the form of instructor led, virtual instructor led, e-learning, and on-the-job training.- Design and expand learning and development programmes based on the needs of the organisation.- Actively contributes and cooperates with the Global Learning Team so knowledge and best practices are shared and leveraged in order to work efficiently and deliver the best possible training.- Continuously improves our training offerings, analyzes performance feedback and results in order to make recommendations for adjustments to training materials and processes.- Monitors and reviews the progress of learners through evaluations, surveys, questionnaires and discussions with the learners and/or their managers.- Collaborates with Subject Matter Experts to coordinate and support them in offering training.- Identifies gaps, assesses needs and recommends and prioritizes related training enhancements to meet the organization needs- Supports the ongoing business coaching process for new associates with a focus on reinforcement of training concepts.- Assists with creation, development, and implementation of special projects.- Keeps up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.- Other duties as required.
What your background should look like
- EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- This role will appeal to a high energy, results-driven, client focused professional with strong business acumen
- Experience with World Courier core systems
- Training facilitation/delivery experience within World Courier, or externally, is preferable
- Experience with World Courier Operations, Customer Service or Quality Assurance is preferable
- University degree or equivalent in a related field and/or relevant training professional education would be beneficial
- Proficiency with Articulate 360 (Rise, Storyline) or other authoring tool and/or LMS an asset
REPORTS DIRECTLY TO:
Regional Learning Manager, WEMEA
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Effective organisational skills; good time-keeping skills and the ability to multitask- Exceptional attention to detail- Advanced ability to learn and understand new systems and software- Fluency in English- Fluency in additional European languages, such as French, Dutch/Flemish or German would be an asset- Exceptional written and verbal communication skills-
- Familiarity with training delivery- Exceptional interpersonal skills to work collaboratively with others within the organization- Highly results-oriented, strong ability to consistently meet deadlines and prioritize projects- Excellent problem-solving skills; ability to resolve issues effectively and efficiently- Ability to work autonomously and collaboratively- Excellent presentation and communication skills- Diversity, inclusion, and cultural competence- Personal commitment to improving your own knowledge and skills and a passion for all things learning and development- Occasional travel may be required
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Belgium s.a.
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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