C003901 Technician

il y a 15 heures

Brussels, Belgique Contact One Communications, Inc. Temps plein

Service Desk Support
- End user support
- Troubleshoot and resolve software and hardware issues

**Duties and Role**:

- First Contact Resolution (1st line resolution)
- Staging laptops and enrolment for new users / replacement
- Management of Service Management tickets: Incident Management and Service Request Management
- Coordinates and conducts work to meet quality targets
- Able to work with limited supervision
- Perform other duties as may be required

**Requirements**:
**Skill, Knowledge & Experience**:

- Relevant Service Desk 1st level support experience is a must
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
- Language Skills - NATO HQ official languages are English and French. Required is: A thorough knowledge of one of the two NATO HQ official languages, both written and spoken; A good working knowledge (spoken) of the other NATO official language

Competencies or Personal Attributes:

- Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
- Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
- Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
- Communication Skills - Good diplomacy and tact