Supervisor: Involves providing day-to-day supervisory and/or coordination support to a team of operational and/or clerical
employees, or contractors.

We have an exciting opportunity for you to join our team as a LGG Linehaul Supervisor

**Who we are**:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

**What you will be doing**:
JOB PURPOSE Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.

PEOPLE SUPERVISION Provides supervisory support to a team of operational or clerical employees or vendors including allocating tasks and providing direction and support on completion of tasks. Motivates team to achieve high levels of performance. Responsible for ensuring team understanding of objectives, using approved methods to assess performance for performance and providing feedback and development guidance. Provides updates to manager on performance. May support the evaluation of vendor(s) performance against agreed targets.

PROCESSES AND PROCEDURES Creates and regularly applies tools to monitor completeness and accuracy of defined department processes and procedures. May handle escalated, complex or high impact customer issues as they arise. Initiates and implements corrective action as required. Performs or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and notifies management as required. Participates in/leads continuous improvement opportunities within department.

PLANNING Supports manager in planning and scheduling of resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updated on progress towards goals for management and team.

TRAINING Supports manager in the identification of training needs within team. Designs and delivers training (e.g. on-the-job and classroom) and related materials (e.g. job aids) relating to team processes.

MANAGEMENT SUPPORT Provides a range of support activities including administration and data management, reporting, analysis and deputizing for manager when required. Ensuring confidentiality is maintained.

REPORTING AND DATA MANAGEMENT Ensures completion of accurate and timely reporting within team. May be involved in the development of information or record management systems or reporting practices.

PROJECT MANAGEMENT Participates in regional projects within department including research and analysis, highlighting local implementation issues and recommending solutions.

COMPLIANCE Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. May complete department level audit and notifies management of any non-compliance issues as they arise.

ALIGNMENTS Works closely with team and key stakeholders to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve escalated issues as required. Aligns and gains commitment to actions from the different stakeholders. Leads implementation of corrective actions resulting from the alignment efforts.

REPLACEMENT Being able to replace its team members in case of absenteeism

**What do you bring with you**:
A good level of English, written and spoken

A team leader spirit

Team Working Skills

Problem Solving Skills

Planning & Organizing Skills

Accuracy & Attention to Detail

Ready to work nightshift 5 days a week

Empathy

Reactive response to any issue

Proactive mindset

**What do we offer**:

- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose