Sales Coordinator

Our client is a global provider of services and solutions for industrial process engineering. Although they employ over 14.000 employees worldwide, they have remained a family company which promotes a close-knit atmosphere between the teams. Their Brussels offices are located in Schaerbeek and gather 85 employees. Following an internal move, they are today looking to recruit a diligent individual for their Customer Service department (team of 3).

**PURPOSE OF THE ROLE**:
Processing orders from customers (B2B). Managing the entire order flow, from receipt of the order from the customer to the delivery and invoicing of the customer.

Being the main customer interface for order-related communications and interacting with various (local and international) internal departments (Sales, Logistics, Accounting) in order to ensure the highest standard of customer service.

**JOB DESCRIPTION**:

- Verifying the customer order information: checking on completeness, prices, contract terms, etc.
- Handling the sales order entry (in SAP)
- Creating and following up purchase orders
- Sending the order confirmation to the customer
- Ensuring a follow up on order related issues: technical, commercial, logístical, administrative, financial, etc.
- Ensuring the order delivery time with internal departments, warehouses and plants abroad
- Maintaining the communication flow with customers on orders and status
- Monitoring of orders to ensure that necessary adjustments are taken care of
- Handling return shipment from customers
- Processing credit/debits relating to order processing
- Providing order related documentation (official transport forms.) to customers
- Keeping the administration within the order processing department up to date
- Understanding and ensuring that departmental KPIs, objectives and guidelines are followed
- Supporting and acting as back-up for the local warehouse activities
- Assisting finance in the resolution of payments issues by customers

**PROFILE**:

- You already have an experience of at least 6 years in a customer service role
- You have an excellent knowledge of Dutch and French and a working knowledge of English or German
- You are computer literate and have experience in working with SAP or with a similar CRM
- You enjoy making sure that the entire sales order process runs smoothly and is successful
- You are accurate and pay attention to details
- You can switch easily between the different assignments and you stay motivated under pressure
- You like to think about how things can be done even more efficiently and better
- You are customer oriented and you like solving problems
- You have a sense of urgency when handling issues
- You enjoy being part of a team but you also have the drive to work on your own initiative
- You ideally have team management skills.

**OFFER**:

- A permanent and full-time contract
- Starting date: asap
- A competitive salary and comprehensive benefits package including luncheon vouchers (€8,00), Eco-vouchers, health and group insurances, possibility of a company car or electrical bike, a yearly bonus, 100% reimbursement of transport costs, 32 holiday days
- Working hours: 40h00/week, 1 day of homeworking day/week
- Location: the offices are located in Schaerbeek and are easily accessible by public transport and by car. Parking possibilities
- The opportunity to work in a professional and human environment, which promotes a good work-life balance