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On-boarding Manager
Il y a 4 mois
**Your tasks**
- Customer relationship management aiming at the adoption of digital solutions;
- Creation of stakeholder maps or similar;
- Creation of adoption dashboards and reports;
- Resolving stakeholder complaints quickly and efficiently;
- Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
- Manage the implementation of information systems to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality;
- Close cooperation with the wide variety of services involved in developing communication activities, training & documentation.
**Requirements**:
- University degree in IT or relevant discipline, combined with minimum 8 years of relevant working experience in IT;
- Good knowledge of information systems lifecycle and software development methodologies (e.g. RUP, Agile);
- Good experience with quality procedures;
- Good experience with dissemination of information related to e-domains;
- Knowledge of customer relationship management practices and tools;
- Knowledge in using tools to build stakeholder maps as well as adoption dashboards and reports;
- Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint);
- Experience in using of Content Management Systems: Confluence, SharePoint
- Experience in the set-up and coordination of ICT editorial teams working on IT and business content, set-up and monitoring of editorial processes;
- Good understanding of business requirements vs. IT developments for the drafting of dissemination content;
- Good knowledge of the management of collaborative end user information technologies and experience in (or familiarity with) the IT domain would be considered as a plus;
- Excellent command of the English language, French would be an asset.
**Benefits**
If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference**:(17099/05/24).**
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
