Senior Implementation Consultant
il y a 2 jours
Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a **Public Benefit Corporation**, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
**The Role**
Tired of working with old technology? Looking for an opportunity to change how GxP documents, quality processes and regulatory compliance are managed in Life Sciences? Veeva’s Vault Quality suite is the industry’s only complete quality solution for managing quality processes with regulated content and data across the organization.
As a key member of our Professional Services team, the Senior Consultant will be at the forefront of our mission and responsible for three main things:
- Understanding our customers’ challenges and global quality and compliance needs, translating requirements into solution design, and defining global strategies for deploying our cloud-based solution for managing quality processes across the enterprise.
- Leading and mentoring talented project team members implementing and configuring the designed solution.
- Becoming a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future.
**What You’ll Do**
- Guide customers on how to enhance their quality and compliance culture through the use of Veeva’s Quality suite to drive risk analysis, quality metrics, continuous improvement and audit/inspection readiness
- Define strategies and implementation program(s) for deploying Vault Quality across an organization globally
- Content management solution design, prototyping, configuration and documentation
- Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
- Primary customer liaison managing communication between project team, customer and internal stakeholders
- Mentor project team and junior consultants in the Professional Services organization
- Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
- Ensure customer success from beginning to end of the engagement life cycle
**Requirements**:
- 10+ years’ experience working with life sciences companies in the quality domain
- Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead and/or business sponsor for quality software solutions
- Proven expertise in quality and compliance, quality management systems, document control, and global change management
- Proven ability to manage diverse stakeholders, and ensure delivery to a high degree of satisfaction
- Ability and willingness to “roll up your sleeves” to design and implement a Quality solution
- Ability to quickly understand business requirements and create corresponding solution designs
- Proven ability to work independently in a dynamic, fast-moving environment
- Expert on life sciences compliance and computer systems validation requirements
- Ability to travel, up to 50%
- 4-year degree required
**Nice to Have**
- Direct experience with systems such as Veeva Vault, QUMAS, MasterControl, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, etc.
- Life Science, computer science or related degree
- RAC and/or ASW Certification
- SaaS/Cloud experience
- Experience in services delivery management
**Perks & Benefits**
- Allocations for continuous learning & development
- Health & wellness programs
LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
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