Customer Service Employee with SAP and Incoterms

Il y a 5 mois

Machelen, Belgique Robert Half Belgium Temps plein

Robert Half is currently looking for a customer service employee (M/F/x) with knowledge of SAP and INCOTERMS. This position could either be a 70%, 80%, 90% or a full time.

Robert Half is currently looking for a customer service employee (M/F/x) with knowledge of SAP and INCOTERMS. This position could either be a 70%, 80%, 90% or a full time.

It concerns an interim assignment with the option of a fix contract afterwards.

Our client is an international company active in the chemical sector located in the Zaventem area. You will become a part of a team of 6 people. They have parking and are also reachable by bus. They also have good bike infrastructure as well as showers. The company often organizes teambuildings and small events.

**As a customer service employee with SAP and INCOTERMS, these would be your responsibilities**:

- You are mainly in contact with French speaking clients, but also with clients of other countries (in English);
- You follow up on all the orders;
- You are in touch with clients and answer their questions and requests;
- You arrange all necessary documents for customs;
- You handle stock management;
- You are responsible for all other necessary steps in the supply chain process;
- You make sure everything is noted correctly in SAP;
- You follow up on billing;
- You pay attention to customer satisfaction.
- A fluent knowledge of French and English, both orally and written;
- At least a basic knowledge of incoterms;
- Experience with SAP (or a similar program);
- A good knowledge of MS office;
- To be customer oriented;
- To be motivated and willing to learn;
- To like to work in an international team in an international environment;
- Have previous experience in a similar role (customer service/sales support/supply chain/logistics)

**The benefits for this role are**:

- Competitive salary according to the pay grades of the chemical sector;
- Meal & eco vouchers;
- Group & hospitalization insurance once you get a fixed contract;
- Home working allowance;
- 6 ADV-days + a week off at Christmas
- 2 days of homeworking after the training period
- Flexible working hours
- Training opportunities

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