Business Analyst
Il y a 5 mois
**Business Analyst - Brussels - EU Public Organisations**
**1.CONTEXT/INTRODUCTION AND OBJECTIVES**
**2. PROFILE: IT BUSINESS ANALYST**
The person appointed will work with a dynamic team, focused on delivery, smooth collaboration and service orientation. The tasks and competences required are described below:
**Description of tasks
- Analyse how the HR processes, definitions, principles, practices are implemented by the different EU organisation with a view of supporting the use of the HR IT platform and related systems in a harmonised and consistent way and document the residual differences
- Identify viable business solutions, translate them into technical specifications and assist with their technical implementation
- Use appropriate tools to track differences in implementation and configuration during the interinstitutional adoption of the HR IT platform including SYSPER (the legacy HR solution)
- Define use cases and test configurations and proposed solutions on different technical environments
- Support the change management process and analyse change requests, which can result in proposing new solutions or workarounds to meet the business requirements
- Develop and deliver business oriented documentation, training and coaching sessions for a successful adoption and use of the HR IT platform
- Analyse business processes and propose options implementation and for automation/ simplification in line with the capabilities and standards offered by the digital solutions
- Provide second level support for business and functional inquiries from the interinstitutional partners
- Initiate and contribute to projects and continuous improvement initiatives
- Interact with multiple stakeholders inside the DG, with the rest of the HR family, with DIGIT and with other EU organisations.
**Specific Knowledge and Skills**
- Technical knowledge, skills, and experience in interacting with users of IT systems and IT developers
- Knowledge and/or keen interest in Commission’s human resources rules, processes and tools
- Capacity to understand interdependencies between technology, operations and business needs
- Advanced drafting skills, including technical drafting and presentation skills
- Strong analytical capacity and solution oriented thinking
- A high sense of responsibility and strong service orientation
- Very good communication skills, with ability to analyse and structure complex information
- High degree of planning and organisational skills, able to prioritise and manage multiple files and deliverables
- Good interpersonal skills, working well both independently and in a team-oriented, collaborative environment
- Very good command of spoken and written English equivalent to minimum level C1 and
knowledge of French would be an advantage. Desirable: Familiarity with the following areas would be an advantage:
- PM2 and Agile (Scrum)
- Project/ service management related tools (JIRA, Confluence)
- Service management frameworks
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