Pi Customer Site Manager
il y a 4 semaines
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
For our **Brussels** location we are currently looking for a motivated and enthousiastic** PI Customer Site Manager**
**PURPOSE OF THE JOB**
Manage one or several PI Customer Site teams performing WI activities (troubleshooting, failure diagnosis, fleet check, field modification, warehousing, etc ).
Manage Commissioning execution.
**MAIN RESPONSABILITIES**
**Key accountabilities**:
- Manage PI Customer Site team and its workload, ensure availability of necessary/qualified competencies of his/her team, planning/coordinating/being technical and administrative support for the employees
- Ensure contribution to Reliability Growth and Return of Experience through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting
- Ensure fleet availability according to contractual commitments, responsible to restore availability
- Ensure execution of PI scope of activities at customer site including Commissioning and Validation support (if required)
- Ensures update of the as maintained configuration of product in the field until the end of warranty
- Supervise local consignment / warranty stock availability
- Provide REX of the Warranty period to the organization trough PI "frame"
- Manage the relationship with customer depot management and maintainer
- Coordinate fleet check activities
- Identify/Support Project management & Services for Upsell opportunities versus customer needs
- Manages suitability of tools at the field sites
**Performance measurements**:
- Zero Deviation (EHS)
- Achievement of contractual availability (milestone) targets
- Containment and solution of K1S/K2/K3 issues on time
- Workload management
- Customer Site PI Implementation audit results (internal and external)
- Customer satisfaction survey result regarding PI Implementation scope
**MAIN REQUIRED COMPETENCES**
**Educational Requirements**
**Mandatory**:
- Certified Technician or Graduate in technical area
- English and French or Dutch
**Experience**
**Mandatory**:
- Several years of technical experience, mechanical or electrical / electronics, Troubleshooting
- Field Experience
- Project Execution (technical/industrial)
- Installation and Test & Commissioning team
- Team management
- General Railway and Product knowledge
- Railway safety
- EHS knowledge and exposure
- Customer contact
**Desirable**:
- RAM
- Problem Solving skills
- Data analytics (Defect Management system)
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?
**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
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