CRM Specialist

**A new challenge?**
**As our CRM specialist, you will streamline and digitalize the process called “lead to opportunity” through the roll out of Salesforce all of our businesses.**

**Key Responsibilities**:

- You assist business teams in understanding the Salesforce Platform: CRM, CPQ and B2B portal
- You listen to the requirements from the business and align with the needs of other divisions
- You elaborate the business requirements towards IT into “user stories”, focusing on those with the highest added value and in alignment with our product & project strategy
- You contribute to a great user adoption by organizing training, internal communication and documentation
- You generate insights for our business users through dashboards and reports
- You collaborate with the business in testing and validation of new features

**Competencies and skills**:

- You hold a master’s or bachelor’s degree with relevant work experience in (internal or external) sales to understand the needs of the end users.
- You ideally acquired min. 3 years of experience in supporting business in CRM tools (Sales Cloud Service Cloud, SAP, MS Dynamics), “lead to opportunity” and/or digital transformation,
- You get energized by interacting with people and putting yourself in their shoes to drive customer engagement and activity
- You are always looking for new ideas to create innovative and better ways to make our organization successful

**Language skills**

Proficiency in both English and French is required.

**Our Offer**
- Join a growing company that values its people, is passionate about its products, and is committed to continuous innovation.
- Receive an attractive renumeration package reflecting your relevant experience and skills, including a company car.
- Embrace a challenging future within an international context with numerous internal growth opportunities.
- Enjoy a positive team spirit, with the flexibility to work from home.
- Benefit from ample opportunities for lifelong learning and self-education through our B.I.G University.

We are currently not working with external agencies for this position.

**Contact**:
Patrick Huysveld

+32 476 96 87 42

**ABOUT BEAULIEU INTERNATIONAL GROUP**:
As a global family business, we develop and co-create - in an innovative, entrepreneurial and sustainable way - flooring and material solutions to enhance the quality of living and working for every generation.

Headquartered in Belgium, B.I.G. employs over 4.900 people worldwide in 19 countries throughout Eurasia, America and Oceania and serves customers in 150 countries. In 2022, B.I.G. reported sales of €2,4 billion. At B.I.G., we work purposefully to build a sustainable future. Our sense of entrepreneurship and our ambition enable us to continue to grow together with our employees, customers, suppliers, shareholders and the society in which we operate.