Business Analist

As a
- **Business Analyst**, you will be at the forefront of the projects to digitalize our systems. This role reports to the Project Leader and will be based in Diegem, Belgium.**Tasks and responsibilities**:

- You will be a pillar of GAIT with detailed knowledge of the people, functions and end-to-end processes as well as the various systems and tools used
- Your challenge is to work with functional and technical experts within airlines, network control, air capacity sales, vendors and IT Services in describing business requirements and implementing systems
- You will drive the day-to-day sustain activities of the running systems and solution
- You have sufficient understanding of aviation to be able to co-ordinate and champion change recognizing the regulatory background and inherent complexity
- You will investigate straightforward business situations where there is some complexity and ambiguity to identify and analyze problems and opportunities. You:

- Organize workshops, interviews and visits to gather these business requirements, processes and data
- Can articulate and write unambiguously about requirements, processes and data
- Analyze and prioritize these requirements to come to a Global standard
- Adopt a holistic view
- Can prepare test scenarios & cases as well as the data needed for test execution
- Execute tests and co-ordinate with end-users and IT Services colleagues
- You define and support integration projects between various operational systems
- Together with your colleagues, you will drive on time and quality go-live of new digital solutions supporting our activities.**Desired skills and experience**:

- You have a master's degree or equivalent industry experience; a transportation and/or computer science background is preferable.
- A minimum of 3 years’ experience in an analytical, project orientated or logistics operations role.
- You are familiar with the concepts of optimum availability, disaster recovery, security and performance of the infrastructure.
- You have an eye for the details.
- You can follow strict security guidelines.
- You are a problem solver, someone that thinks logically about systems and processes and brings together accurate convincing explanations/solutions.
- You have co-ordination skills which involve the ability to listen and act with limited oversight to bring the correct involved parties into play at the right time.
- Having experience in the Business Requirements Management (BRM) techniques of gathering, analyzes, modelling and review is an advantage
- Excellent personal computer skills and IT aptitude including a working knowledge of the Office365 products.
- You have preferably experience with collaborative tools such as JIRA, Confluence
- Having experience with service management tools, such as Service Now is an advantage.
- Knowledge about project management methodologies such as PRINCE2, PMI is also an advantage.
- You can communicate fluently in English (spoken and written) in a clear and concise manner.