Process Analyst Medior
il y a 2 semaines
**Locatie: Mechelen**
**VERANTWOORDELIJKHEDEN**
- Als Proces Analist ben je een cruciale actor in alle gerelateerde processen binnen TB Customer
Service SME/LE zodat deze gedefinieerd, gedocumenteerd en geïmplementeerd zijn.
- Je streeft continu naar procesverbeteringen in samenwerking met de continous service improvement
manager, en maakt hier kleine projecten voor op.
- Je gaat in dialoog met je interne klanten en denkt kritisch met hen mee.
- Je slaagt erin concrete noden scherp te stellen en geoptimaliseerde totaaloplossingen te realiseren.
- Je doel is om de processen in kaart te brengen alsook via de proces regels op te stellen.
- Je bent het aanspreekpunt voor proces-gerelateerde vragen en rapporteert op regelmatige basis.
**PROFIEL**
- Je hebt een sterk probleemoplossend vermogen, een analytische geest en een haviksoog voor het opsporen van fouten in processen.
- Je hebt een bachelorsdiploma, of drie tot vijf jaar werkervaring als procesanalist.
- BPMN is een term die jou niet onbekend is.
- Je hebt sterke consensusvorming en communicatieve vaardigheden, waarmee je onze verschillende stakeholders in een mum van tijd aan boord krijgt, terwijl je ook mogelijke impact en risico’s belicht.
- Je communiceert duidelijk en brengt je boodschap op een niet-technische, maar concrete manier.
- Je bent flexibel, resultaatgericht en stressbestendig.
- Je bent een doorzetter die zich thuis voelt in een dynamische (soms zelfs chaotische) omgeving.
- Je spreekt vloeiend Nederlands en Engels.
Dienstverband: Voltijds, Freelance
Extralegale voordelen:
- Flexibele werkuren
Rooster:
- Flexibele werkuren
Werklocatie: Onderweg
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