Chatbot Conversation Specialist

**Senior Conversational designer** - **French** (1 person) and **Dutch** (2 persons)

Within DESIGN chapter area, the Conversation Design Chapter, creates the dialogs of the Digital Assistant (chatbot and voice IVR), and improves the user experience of customers and answers the digital needs that modern-day consumers have.

As a Senior Conversational Designer you will be part of a multi-disciplinary team that is responsible for the implementation and delivery of chatbots and voice assistants.

**You will**:

- Be end to end responsible for the creation and optimalization of dialogs
- monitor and analyze conversation logs
- create conversations in French/Dutch
- at a later stage, implement dialogs in our conversation management platform Google Dialogflow CX
- training our bots to better understand what end-users are saying (in collaboration with AI specialists)

As a French/Dutch senior conversational designer - copywriter, your work will be used in both sales and after-sales context for various customer segments. We are searching for people with a strong affinity with digital customer needs, that are customer-oriented and that have a flexible, positive attitude, especially regarding change and digital transformation.

**Required competencies**:

- excellent writing skills in French/Dutch
- excellent understanding of English
- very good communication skills
- proactivity and self-steering
- proven experience (at least 2 years) in configuring/setting-up interactions in conversational bots (chat and voice)
- proven experience (at least 2 years) in digital communication (chat, messaging, social media ) in a professional context
- experience in voice messaging is an asset (design for voice IVR, Alexa, Google Assistant )
- experience in working in an agile (at scale) context
- ability to work under pressure
- passionate by language and technology
- aware of how bot conversations should be designed from both a design & copy point of view
- aware of how chatbots work and what the possibilities and limitations are
- a team player
- customer-oriented
- cautious to keep a positive mindset and attitude, even in stressful situations

Type d'emploi : Temps plein

Programmation:

- Lun-Ven

Capacité à faire le trajet ou à déménager:

- 1060 Sint-Gillis: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)

Langue:

- Français (Exigé)
- Néerlandais (Exigé)

Lieu du poste : Un seul lieu de travail