IT Onsite Technician

Onsite level 2 IT support for your users in hardware and software problems
- Belgium - Beringen
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Health insurance- Job with purpose- Meal voucher- Onboarding program- Transport allowance- Trusted working hours**Your skills**:

- Proficient in Windows, Office 365, MPS & Mobile devices
- Active listener, team player and able to work independently
- Direct knowledge with diagnosing and troubleshooting
- Previous experience in similar roles
- Fluent Dutch, good English skills

**Your Tasks**:
IT Onsite Technician is a physical presence service to provide second line support at customer location.

Main responsibilities:

- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- Follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customers
Accurately record, update and document requests using the IT service desk system
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Contribute towards reporting as per customer requirement

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.