M365 Instructor

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Background**

NCIA - PAN Migration to NATO Public Cloud Project

The PAN Migration to NATO Public Cloud project is organized under the NCIA Cloud Portfolio. The project aims to transition roughly 15.000 staff within the NATO Enterprise from the on-premises Public Access Network (PAN) to the NATO Public Cloud (NPCL). At the time of this engagement, the first major site (Norfolk VA, USA) will have transitioned and the project will continue to transition an additional 18 sites across various locations in the alliance.

User Training

One of the main objectives of the project is to ensure a structured rollout for 15.000 users at 19 PAN locations, by providing training for the users transitioning to a new working environment.

Under the direction of the Cloud Operations Manager, project manager and site-specific implementation managers, the User Trainers will deliver comprehensive and customized training sessions on Microsoft 365 and associated products, including Windows 11 Enterprise, the Office 365 suite, MS Teams, OneDrive for Business, and SharePoint Online. Additionally, the Trainers will cover essential security topics such as Microsoft BitLocker, Windows Hello for Business and Device Compliance within an Intunemanaged context. The ideal User Trainers will also be flexible to teach customized content.

These services require on-site presence in different NATO sites across Europe, with the training role split between 50% classroom-type sessions and 50% hands-on assistance. User Trainers will get a "Train the Trainer" type of training from Project Training Coordinator, which will allow them to familiarize with the NPCL environment and the customized training content. Flexibility is required to travel to any of the NATO countries and stay at the location for the duration of the service delivery. There will be two trainers present at a site during a training delivery, providing classroom sessions and hands-on assistance in rotation.

The trainers will be responsible for engaging users during training sessions, encouraging participation, and addressing questions. They will develop and maintain comprehensive training materials, including slides, handouts, and online resources, ensuring they are accessible and up-to-date. In addition to classroom training, the trainer will provide oneon-one support, assisting users in adopting and effectively using M365 tools and addressing any specific needs or concerns they may have.

Performance monitoring will be a critical aspect of this role, with the trainer tracking and evaluating the effectiveness of training sessions, gathering participant feedback, and identifying areas for improvement. The trainer will also provide basic knowledge and training on additional M365 tools such as Planner, Bookings, Forms, Stream, Viva, and Powe