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**Senior Technician (User Support)
- **Working Location**:Braine-L’Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Excellent troubleshooting skills in LAN/WAN and client/server environments
- Working knowledge of directory services such as Active Directory
- Working knowledge in configuring Client devices via Active Directory GPO
- Sound knowledge of TCP/IP based networks and related protocols
- Deep experience on Windows PowerShell scripting and Windows Scripting Host
- Good understanding of LAN security, Internet security and user device protection mechanisms (such as anti-virus and endpoint encryption solutions)
- Detailed knowledge of Virtualisation Client Solutions (VMWare vSphere)
- 5+ years of experience in managing and Administering User's client devices (e.g. Desktops, Workstations, Thin/Zero Clients, Laptops)
- Good experience in Client Deployment solution, such as Microsoft System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT)
- Experience in Incident and Request Fulfilment Management
**DUTIES/ROLE**:
- Support the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Workspace Service area), such as Managed Devices, Print/Scan, Business network throughout the service lifecycle, participating to each function as well as coordination and communication between support and service provider
- Provide and coordinate expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational
- Actively participate and support Continuous Service Improvement (CSI) for assigned services
