Technical Support Manager Komatsu for Benelux

Il y a 2 mois

Overijse, Belgique BIA Group Temps plein

**About BIA**:
BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. BIA is present in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

**Summary**:
The aim of this position is to provide advanced technical expertise on all breakdowns, services cases escalated by the countries and the Central Teams for BENELUX countries, develop product support knowledge and expertise of BIA Aftermarket teams. The assigned individual will monitor and follow-up all technical support issues between OEM’s and BIA organization and will be responsible for the repair claim done in BELUX and maximize claim recovery.

**What will be your responsibilities?**:
**General for Komatsu**:

- Provide best in quality and in time technical support to Aftermarket internal customers
- Ensure that the Aftermarket community complies strictly with all OEM's claims and technical obligations
- Develop and maintains effective quality feedback processes to support the OEM’s
- Ensure that the management and distribution of all technical information received from the OEM’s to the BIA Organization are in place and monitored
- Prepare and submit required reports and feedback (including statistics and progress reports on technical issues) to BIA management
- Perform state of the art claim files towards the OEM and maximize claim recovery. Monitor and supervise the full claim value chain: From claim submission to claim reimbursement
- Conduct regular meetings and organizes monthly reporting on Technical Support topics (Technical issues, FC’s, TSI’s, etc) with OEM’s and with BIA aftermarket community
- Perform remote or on-site technical investigations on major technical issues respecting communication paths between BIA local team, OEM and customers
- Perform analysis and support deployment of digital solutions (Smartfleet, OEM programs.) to support technical investigations
- Develop new projects/services for customers
- Support on a technical side the Sub dealer network in Belgium and Luxemburg.
- Organize the technical training in BELUX
- Follow the technical competencies matrix of Belgium

**Organization**:

- Ensure full organizational alignment and related communication
- Facilitate and actively promote sharing of best practices across countries through the creation of a community of technical support teams
- Escalate High urgency/high visibility issues and blocking points to Management when necessary
- The person will be based in Overijse and visit on a regular basis the different BIA workshop (Fleurus, Izegem) on average once a week to ensure physical presence and fast support with the different technical teams in Belgium.
- Regular visit to BIA NL is necessary (estimated 1 per month)

**Who are we looking for?**:

- Mechanical, Electro-mechanical, Electrical Engineer diploma or equivalent in experience
- Min 5-10 years’ experience as Technical Engineer
- Knowledge of Komatsu or similar OEM is an asset
- Customer focus
- Result oriented
- Good communication and negotiation skills
- Ability to work in team and provide coaching
- Fluent in Dutch, French, and English

**What's in it for you?**:

- A permanent contract
- A competitive salary and an interesting package of extra-legal benefits
- A human sized company with international dimension, encouraging autonomy and team spirit
- Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
- Benefit from a challenging career opportunity with an extensive training program
- In this challenging job you get the possibility to take initiative and further develop the function

  • Technical Support Manager Komatsu for Benelux

    il y a 5 jours

    Overijse, Flandre, Belgique BIA Group Temps plein

    About BIA:BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. BIA is present in Europe, Africa and Asia and has more than 1300 enthusiastic employees.Summary:The aim of this position is to provide advanced technical expertise on all breakdowns, services cases escalated by...

  • Technical Support Manager

    Il y a 2 mois

    Overijse, Belgique BIA Group Temps plein

    **_Job Description only available in English_**: **About BIA**: BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees. **Summary**: **For assigned/respective/specific brand(s), the...

  • Technical Support Manager

    il y a 12 heures

    Overijse, Belgique BIA Group Temps plein

    **_Job Description only available in English_**: **About BIA**: BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees. **Summary**: **For assigned/respective/specific brand(s), the...

  • Technical Support Manager

    il y a 6 jours

    Overijse, Flandre, Belgique BIA Group Temps plein

    _Job Description only available in English_:About BIA:BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.Summary:For assigned/respective/specific brand(s), the aim of this position...

  • Technical Support Manager

    Il y a 2 mois

    Overijse, Belgique BIA Group Temps plein

    BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1000 enthusiastic employees. **Summary**: - Provides advanced technical expertise on all breakdowns/ Services cases escalated by the countries and the...

  • Technical Support Manager

    il y a 5 jours

    Overijse, Flandre, Belgique BIA Group Temps plein

    BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1000 enthusiastic employees.Summary: Provides advanced technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams...

  • Technical Support Power Technique Benelux

    il y a 2 semaines

    Overijse, Belgique Atlas Copco Belgium n.v. Temps plein

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **The role** Binnen Power Technique Service Benelux staat...

  • Parts Product Manager

    Il y a 2 mois

    Overijse, Belgique BIA Group Temps plein

    **About BIA**: BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries, and transport. BIA is present in Europe, Africa and Asia and has more than 1300 enthusiastic employees. **Summary**: The main purpose of the function is to support and coordinate the development of parts sales in BIA's...

  • Technical Support Power Technique Benelux

    il y a 6 jours

    Overijse, Flandre, Belgique Atlas Copco Belgium n.v. Temps plein

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.**Join us on our journey for a better tomorrow.****The role**Binnen Power Technique Service Benelux staat de...

  • Parts Product Manager

    il y a 6 jours

    Overijse, Flandre, Belgique BIA Group Temps plein

    About BIA:BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries, and transport. BIA is present in Europe, Africa and Asia and has more than 1300 enthusiastic employees.Summary:The main purpose of the function is to support and coordinate the development of parts sales in BIA's territories...

  • Parts Product Manager Robit

    il y a 6 jours

    Overijse, Belgique BIA Group Temps plein

    **About BIA**: BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees. **Summary**: The main purpose of the function is to support and coordinate the development of parts sales in...

  • Parts Product Manager Robit

    il y a 5 jours

    Overijse, Flandre, Belgique BIA Group Temps plein

    About BIA:BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.Summary:The main purpose of the function is to support and coordinate the development of parts sales in BIA's...

  • Technical Support Engineer PTS

    il y a 6 jours

    Overijse, Flandre, Belgique Atlas Copco Temps plein

    .fit_to_content{width:%;height:auto}Atlas Copco is wereldwijd marktleider in industriële perslucht- en productiviteitsoplossingen, waaronder luchten gascompressoren, industriële gasoplossingen, stroomgroepen en de aanverwante servicediensten. Onze toewijding aan innovatie heeft ons in staat gesteld om voortdurend nieuwe oplossingen te ontwikkelen en onze...

  • Product Manager Metso

    Il y a 2 mois

    Overijse, Belgique BIA Group Temps plein

    **About BIA**: BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees. **Summary**: The Product Manager is responsible for product planning and execution for his OEM throughout the...

  • Product Manager Metso

    il y a 1 jour

    Overijse, Belgique BIA Group Temps plein

    **About BIA**: BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees. **Summary**: The Product Manager is responsible for product planning and execution for his OEM throughout the...

  • Product Manager Metso

    il y a 6 jours

    Overijse, Flandre, Belgique BIA Group Temps plein

    About BIA:BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.Summary:The Product Manager is responsible for product planning and execution for his OEM throughout the product life...

  • Technical Support Engineer

    il y a 1 mois

    Overijse, Belgique Actief Interim Leuven Temps plein

    Functieomschrijving Ben jij gepassioneerd over technologie en het helpen oplossen van technische uitdagingen? Heb je ervaring in technische ondersteuning en ben je op zoek naar een rol waarin je jouw expertise kunt inzetten? Lees dan snel even verder!Je ondersteunt de klanten en dealers bij technische vragen;Je volgt zelf trainingen in de verschillende...

  • Technical Support Engineer

    il y a 3 semaines

    Overijse, Belgique Actief Interim Leuven Temps plein

    Functieomschrijving Ben jij gepassioneerd over technologie en het helpen oplossen van technische uitdagingen? Heb je ervaring in technische ondersteuning en ben je op zoek naar een rol waarin je jouw expertise kunt inzetten? Lees dan snel even verder!Je ondersteunt de klanten en dealers bij technische vragen;Je volgt zelf trainingen in de verschillende...

  • Technical Support Engineer

    il y a 6 jours

    Overijse, Flandre, Belgique Actief Interim Leuven Temps plein

    Functieomschrijving Ben jij gepassioneerd over technologie en het helpen oplossen van technische uitdagingen? Heb je ervaring in technische ondersteuning en ben je op zoek naar een rol waarin je jouw expertise kunt inzetten? Lees dan snel even verderJe ondersteunt de klanten en dealers bij technische vragen;Je volgt zelf trainingen in de verschillende...

  • Technical Sales Support Specialist

    Il y a 2 mois

    Overijse, Belgique Atlas Copco Belgium n.v. Temps plein

    **Technical Sales Support Specialist**: - Functional area: Sales- Country: Belgium- City: Overijse- Company name: Atlas Copco Belgium n.v.- Date of posting: Nov 4, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...