UX Designer
il y a 3 semaines
**Business & Service designer**:
Develop new or improve on existing products & services and their end-2-end experience, ensuring the best fit in terms of desirability (people), feasibility (technology), sustainability, and viability (business).
You will follow the “double diamond” or service design methodology to complete your mission. You are the owner of this design process and are ultimately responsible for the 1st diamond: you facilitate all workshops needed to land a fitting value proposition/CX improvement and its execution. You start with investigating existing data & research and when necessary, you organize additional market
**Required Responsibilities**:
- Collaborate with squad and business stakeholders to define & align on the project scope
- Collect and analyse customer data & market insights to validate most critical assumptions
- Plan and conduct user research, and convert findings into an actionable report
- Translate insights into deliverables such as customer archetypes, cross-channel journey maps and service blueprints
- Identify strategic opportunities and test & iterate on different ideas/prototypes
- Formulate the value proposition & convey complex information by using visual methods
- Provide input & support the (lean) business case in collaboration with pricing team
- Organise and facilitate co-creation workshops to gain input & alignment with stakeholders throughout the design process
- Assist your squad in refining requirements, and your UX colleague with UX deliverables (prototypes, wireframes, user flows,)
- Share knowledge with & learn from your fellow (business & service) designers
**Degree & Experience**:
- Minimum 3, ideally 5 years of experience as a business/service designer or UX/CX strategist with demonstrable experience in dealing with a wide range of complex problems in a 'human-centred' way
- You are able to independently lead and deliver a complete service design track, including conducting customer/user research (qualitative & quantitative) that concludes with clear insights and constructive recommendations.
- Confident in facilitating workshops to find solutions together with stakeholders from all levels
- Excellent visual and verbal communication skills with which you can combine the skill of empathic listening on the one hand with the skill of convincing others on the other.
- You excel in conceptual design & strategic thinking
- Relevant experience on large digital business projects in large companies
**Technical skills**:
- Experience with digital collaboration tools such as Figjam, Miro or Mural
- Experience with design tools like Figma, Sketch or Invision is a plus
- Experience working with data analytics platforms like Qualtrics, MicroStrategy or Tableau is a plus
**Attitudes/Behaviour**:
- Customer focused
- You are used to performing in ambiguity and change, as well as being open to trying tools/concepts/methods for the first time
- You have a hands-on & can-do mentality
- Strong conceptual mind
- Aware of the latest digital developments, curious and actively looking to learn
- Planning and organisation
- Analytical
- Self sufficient
- Growth mindset
Languages:
- French or Dutch, and English (written and speaking)
Nice to haves:
- Able to engage and inspire different stakeholders in a story
- Experience in coaching junior service designers
- Experience in Telecom and/or service sector
- Experience with business cases
- Knowledge of and/or experience in UX, behavioural design or growth hacking.
**Job Type**: Freelance
**Experience**:
- UX: 3 years (preferred)
License/Certification:
- work permit (required)
Work Location: In person
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