Llp Operations Manager

il y a 4 semaines

Mechelen, Belgique DHL Temps plein

**DHL Supply Chain is a global leader in supply chain management delivering customized logistics solutions. As LLP (Lead Logistics Partner) we handle the complete 4PL (forth party logistic provider) logistics for all of our customer's European plants. Within this framework, we are represented by approx. 940 employees at fifteen locations in 10 countries in Europe.**

**Key Accountabilities**:

- Build and develop a benchmark Control Tower team ensuring that productivity and operational results are met whilst active leading the team to achieve high engagement levels and work experience satisfaction. Results guaranteed acting with Respect
- Define, implement and continously improve all required operational processes to guarantee a consistent delivery of the agreed service levels. Build and maintain strong working relationships within the customers’ business to ensure all targets are met. Working through the allocated TMS will be a critical element of the operational solution.
- Ensure that all corporate and legislative requirements are met, with primary focus upon H&S related areas and Compliance requirements for 4PL-LLP solutions in the free competition market
- Active leadership approach and strong performance management focus, securing an engaged control tower team supported by a defined succession plan
- Deployment and continuous improvement of LLP processes and the right system fit, supporting the wider accelerated digitalization agenda
- Supporting Procurement and Carrier Management activities providing the required operational support to agreed transport purchasing and carrier management agendas
- Develop processes to manage freight movements and demonstrate control over carriers utilized ensuring service quality
- Deputing for the Head of Account as per business requirements, supporting a wider business agenda
- Effective management and accountability over customer operational representatives and their business plans with MBR/QBR Management.

**Customer**:

- Achievement of operational performance as defined by customer contract and KPIs
- Create a culture of continuous improvement to ensure cost down targets are met
- Actively promote changes within the customer logistics setting in support of the wider business agenda

**Stakeholder**:

- Work closely with the Head of Account, Procurement & Carrier Managers and Value Creation Managers to ensure that all identified improvements are implemented efficient and effectively
- Build sustainable relationships with service providers to drive supply chain improvements
- Work closely with the IT Department and IT Service Providers to continuously improve the System Solution in place, specifically OTM

**Process**:

- To ensure profitability and growth for the Contract
- To ensure through the team that all aspects of the business operate within defined corporate and legislative requirements
- To foster a culture of continuous improvement and “best in class” cost control
- Bring innovation and challenge to current network, being able to lead and shape agenda

**People Management**:

- Develop a culture of respect and trust, delivering high performance within the team
- To plan and execute team development agenda and individual succession planning
- To actively lead and motivate the team so high engagement standards are sustained over time

**Who you are**:

- Experience in LLP operations in Supply Chain division and international transport operations within Life Science & Health Care /Chemicals Industry
- Experience in Project & Change Management, Carrier Management especially with road freight across Europe
- At least 5 years Supervisory or Management experience in a 4PL/LLP environment and / or a logistics environment with proven change management success
- Customer relationship management skills
- Demonstrable record of service improvement through innovation
- A master degree
- Fluent in English. Other languages are a plus

***
**How to apply**:

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