Emea Ess

Due to extra focus need on Customer Projects within the Electrical Systems & Solutions (ESS - EMEA) Business Unit (with ESS production locations in Hengelo-Netherlands, Ankara-Turkey, Johannesburg-South Africa and ESS offices also in these locations including Vienna, Austria), part of the Critical Systems Division - EMEA region within Eaton Corporation, there is a vacancy for a:
**EMEA ESS - Head of Customer PMO**

As part of the ESS Leadership Team, directly reporting to the ESS General Manager, the Head of Customer PMO is responsible to manage the whole customer project portfolio, leads the Project Management team in charge of the E2E project execution and the associated financials, providing clear and timely status reports. For this, the incumbent will leverage the central Project Management that is providing resources, process, tools, and support functions.

**Your main job responsibilities**:

- Interface to the Customer Projects tendering/quotation team to ensure the clarity of technical solution and that the project margin is meeting the BU P&L expectation (Gate keeper in project selection at early sales stage)
- Responsible of the BU sign-off on the executive deal review steps and adherence to process (risk assessment, and classification)
- Coordinate and direct the customer project activities
- Deliver project to agreed time, quality and margin
- Establish governance and metrics to monitor, control and report performance of the projects leveraging the central tools and functions
- Monitor & report overall performance (including through metrics) during all phases of the project and develops as well as implements corrective action & recovery plans as required.
- Align project financial planning, budgeting, forecasting and performance reporting and ensure transparency in demand for resources required to deliver on project targets. Responsible to lead the forecasting / SIOP for all the BU Customer Projects among all stakeholders (sales org., finance etc.)
- Ensure management of risks and opportunities within the projects to enable achievement of requirements and goals.
- Make decisions related to action plans and ensure early escalations to address risks and significant issues in programs and key processes.
- Ensure effective and open communication throughout the program team and with stakeholders
- Team and senior stakeholders across the business to provide a solid foundation for collaboration and appropriate challenge to ensure successful delivery of plans.
- Lead the execution of a PMO governance, portfolio reporting, and framework
- Manage the BU Systems Engineers and Production Project Managers that are dedicated to the BU
- Manage All BU Presales and aftersales support
- Organize with the central Project Management team the project managers planning efforts
- Lead continuous improvement process: postmortem project analysis in terms of margin, quality etc. and owner of related process improvements activities.

**Qualifications**:
**Qualifications**:

- Bachelor’s degree required; Engineering or Business degree preferred
- 10+ years of business experience of which 6-10 in Program, Project, or Portfolio Management
- Previous experience in managing a portfolio of important projects and large budgets within an industrial environment
- Experience in utilities, Data Center, or equivalent industries
- Fully proficient in Program and Project Management methodologies, processes, and tools
- Project Management certification such as PMP would be an advantage
- Experience in managing complex programs delivered across multiple locations and partner companies.
- Lead the execution of a PMO governance, portfolio reporting, and framework
- SAP knowledge
- Technical background
- Proven leadership skills - capability to lead change in a cross-functional team environment across multiple sites globally
- Excellent communication and presentation skills - both verbal and written with ability to make necessary status reports and technical presentations to senior leadership teams and external stakeholders
- Fluent in English
- Must be capable of leading effectively in diverse cultural situations
- Proactive mind-set with desire for clear accountability and ownership
- Drive for transparency & risk management to minimize surprises
- +/- 50% travel time involved.

LI-JC2

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We rep