Night Receptionist

il y a 3 semaines


Brussels, Belgique The Dominican Temps plein

**Objectives and tasks**
- Welcoming guests upon their arrival at The Dominican. As a member of our dynamic and friendly Front Desk team you are the first point of contact, and the one to leave a good first impression
- Performing check-ins and check-outs, according to the systems put in place
- Helping guests with their luggage, escorting them to their rooms and assisting with directions to your favourite things to see in Brussels
- Performing the Night Audit:

- Closing out the remaining invoices for the day
- Verifying that all payments have been done correctly
- Preparing the arrivals for the following day
- Prepare rebate reports
- Ensuring all information for each day is saved and readily available
- Answering calls, and assisting with the requests following procedures put in place
- Follow-up on reservation requests
- Assisting guests post-stay with requests such as invoices, lost & found or loyalty program rewards
- Maintaining tidiness in the Lobby and Front Office
- Have a keen problem-solving mind in order to efficiently remedy any problems you may encounter, and inform relevant departments if needed
- Utilize Opera and GoTickin in order to communicate with the Technical and Housekeeping departments if needed
- Handling complaints, if they arise, in a professional way
- Keep up to date with events in the city in order to ensure that our guests see the most out of Brussels during their stay
- Perform Night Room Service
- Be familiar with emergency protocols, and perform security tours
- Ensure that the company philosophy and procedures are followed.

**Qualifications & requirements**
- Diplomatic
- Analytical
- Structured
- Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
- Having perfect writing and speaking skills
- Having an eye for detail

**We are**

The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels in Belgium, distinguishing itself by offering a unique product and indulgent hospitality.

The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace.

**What we offer**:
Joining The Dominican Family is also:

- 100 % Reimbursement of Public Transport
- Eco-cheque
- 1 free nightper year & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide
- Fantastic and healthy meals
- Uniform
- Free online language classes (after 3 months of contract)

And having the great opportunity to
- Live The Dominican experience
- Have the possibility to work for an international company
- Make 46 other amazing colleagues as your friend
- Develop your career
- Be part of a growing Company’s Culture

**Job Types**: Full-time, Part-time, Permanent contract, Fixed term contract

**Benefits**:

- Company events

Schedule:

- Night shift
- Shift work

Supplemental pay types:

- 13th month salary
- Night shift pay
- Vacation money

Work Location: In person


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