Process Controller
il y a 1 semaine
**Profiel**
Als planner ben je cruciaal in het waarborgen van een vlotte en efficiënte workflow binnen onze ITSM SNow-tool.
Je verantwoordelijkheden omvatten de zorgvuldige planning en opvolging van interventies met strikte naleving van de Service Level Agreements.
Je draagt de verantwoordelijkheid voor het inplannen van technici en het beheren van de CMSB, naast het opstellen van gedetailleerde rapporten.
Deze functie wordt uitgeoefend bij onze klant ING in Brussel, waarbij je initieel werkzaam zult zijn op de SMW-locatie voordat de dienst verhuist naar Marnix.
Het strikt volgen van veiligheidsvoorschriften en procedures is een essentieel onderdeel van je dagelijkse taken om de integriteit en veiligheid van onze werkzaamheden te waarborgen.
**Vaardigheden & kennis**
- Als veelzijdige professional combineer je een diploma secundair onderwijs met drietaligheid in Nederlands, Frans en Engels, waardoor je efficiënt kunt communiceren in deze drie talen.
- Je hebt een uitgesproken interesse in techniek en een leergierige houding. Jouw kennis omvat ITIL, Office en Service Now ITSM. Je blinkt uit in logisch denken, efficiënt werken, en bent bijzonder sterk in het analyseren en oplossen van problemen.
- Communicatief vaardig, werk je zowel autonoom als in teamverband met gemak. Je aanpassingsvermogen aan veranderende omstandigheden is uitstekend.
- Bovendien werk je met een hoge mate van nauwkeurigheid, precisie en ordelijkheid.
**Opleiding**
- Secundair onderwijs
**Aanbod**
- Heel aantrekkelijke salaris met extralegale voordelen
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