Greeter Knokke

Mission Générale

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

Principales activités
- Be the client’s first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times
- Greet and welcome clients as they enter and leave the store
- Manage traffic inside & outside the store by knowing at any time which team members are available, greeting clients, determining their needs, and escorting them to the appropriate sales associate (match to traffic)
- Use the proper instore tools, both material & digital, to respond to clients and manage appointments
- Maintain the welcoming area (inside and outside) in clean and tidy condition
- Work in collaboration with the security team to ensure safety of clients and staff
- Experience in a customer-facing retail environment preferably dealing with a diverse clientele
- Strong interpersonal skills,
- Exquisite sense of hospitality
- Smiling, open, friendly
- Maintains an overview on the organization and keeps calm in hectic situations
- Diplomatic and solution-oriented
- A real sense of empathy for different types of customers and situations
- Presents perfectly (grooming)
- Fluent Dutch and English. French is a plus

About the Hermès Group

**Hermès Benelux & Nordics** is a subsidiary of Hermès International, distributing Hermès products in Benelux and Scandinavia. Its region is a **geographical and cultural mosaic**, operating 8 stores in beautiful cities such as Brussels, Knokke, Amsterdam, Copenhagen, Luxembourg, Stockholm and Oslo.
- Contract type:
Temporary position
- Country:
Belgium
- City:
Knokke
- Job:
Retail
- Experience:
0-3 years
- Company:
Hermès Benelux