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Medior/senior Customer-centricity Consultant

Il y a 4 mois

Leuven, Belgique U-sentric BV Temps plein

We are looking for **a medior/senior customer-centricity consultant** to join our team.

**You will be responsible for defining and driving the customer-centered future of our**

**clients' organizations, processes, and solutions. **This includes **inspiring change**, performing research, delivering presentations, evaluating qualitative and quantitative data, moderating workshops, and helping the client's team better understand what would set their organization apart now and in the future.

You will also act as a **liaison** between external and internal parties or between management and operational teams. This means you are able to manage client expectations and are sensitive to internal dynamics

At U.Sentric, you will join a boutique consultancy focused on customer-centricity and a small experienced team with a diverse set of skills. We believe that people should be at the core of any business and that focusing on their needs is a fundamental differentiator. To that end, we provide our people with the support and freedom to undertake those actions that contribute to the customer-driven goals of our clients.

**Responsibilities (non-exhaustive)**
- Critically assess incoming project requests and respond with an appropriate research plan
- Collaborate effectively with clients and other stakeholders, acting as a strategic partner in design decisions.
- Lead strategic research projects from A-Z:

- Gather customer or employee needs and feedback by implementing appropriate research methods.
- Map and improve business and customer/user-facing processes through analysis, co
- creation, and inspiration.
- Translate insights into relevant artifacts such as journeys, personas, relevant information architecture, use cases, and storyboards
- Create compelling reports with hands-on recommendations & effectively communicate information, ideas, and recommendations to technical and non-technical stakeholders
- Mentor and coach junior consultants

**Requirements - Hard(er) skills**
- 5+ years of consulting or research experience
- Master in a related field or equivalent and demonstrable work experience in one or more of the following fields:

- Digital or customer-centered transformation projects
- Process improvement projects
- Co-creation projects
- Ability to perform research-related tasks including qualitative and quantitative research, planning, evaluation, and iteration.
- Excellent project
- & time management skills
- Language: excellent working proficiency in Flemish is mandatory. English, French, Dutch, or German is a plus
- Experience with tools such as Teams, Miro, Figma, etc. is a plus

**Requirements - Soft skills**
- A natural curiosity and empathy for people
- An ability to quickly understand what people need and seize opportunities
- A strong desire for creative problem-solving with a positive and constructive attitude
- Analytical with attention to detail and a desire to deliver high-quality results
- Able to work independently as well as with (networked) teams in a complex environment
- Strong verbal and written communication and presentation skills
- Strong coaching and training skills

Dienstverband: Freelance

Flexible Language Requirement:

- Frans niet vereist

Rooster:

- Dagdienst

Ervaring:

- vereiste kwalificaties: 3 jaar (Vereist)

Werklocatie: Eén locatie

Verwachte startdatum: 15/02/2023