
Clinical Operations Manager
il y a 3 semaines
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Workplace Options has an exciting opportunity for an English, French and Dutch speaking **Clinical Operations Manager **to manage our team of clinical psychologists in Belgium. This would be a fully remote position with the occasional requirement to visit our Ghent office.
**Shift times**:
Tuesday to Saturday 14:00 - 22:00
**Position Responsibilities**:
- Responsible for the management & support of the French and Dutch speaking clinical psychologists.
- Assist the relevant team with onboarding, training, and coaching of new team members.
- Hold individual 1:1 meeting with the clinical psychologists on the team to review outstanding concerns regarding quality, productivity, referral outcomes and/or process.
- Lead team meetings to coordinate team strategy, share updates and develop a supportive team culture.
- Ensure the team is using the operational systems efficiently and understand the tools to comprehend their productivity and quality measurements.
- Responsible for production & compliance/adherence of the team members and deliver performance reviews, when required.
- Provide guidance on clinical intervention, case/call management, productivity, quality, documentation, complaints, time-management and overall professional behaviour towards the development of the team members.
- Audit calls and provide regular feedback to team members.
- Collaborate with the Resource Planning, Quality, IT and Training team to ensure an efficient and high-quality delivery of service for the clinical psychology team.
- Maintain a positive and motivated work environment by exemplifying the WPO culture and leading through example.**Requirements**:
**Requirements**:
- Minimum of a master’s in psychology, counselling, or related field.
- Full professional fluency in English, French and Dutch.
- At least 3 years post-qualification clinical experience.
- A strong communicator who is self-led, strategic, and organized with good time and priority management abilities.
- Previous supervisory and/or coaching experience and/or experiences managing a team or working for an employee assistance provider is an asset.
**Benefits**:
**Benefits**:
- Gym/sports activity reimbursement.
- Tuition reimbursement.
- Clinical supervision.
- 24/7 support for risk calls.
- Mentorship programme.
- Maximum advantage of eco-cheques.
- Possibility of Flemish training leave.
- Access to professional monthly clinical development webinars & professional development workshops.
- Reimbursement of annual fee for renewal of the recognition of the Psychologists' Committee.
- 80% public transport reimbursement.
- EAP benefits.
- Employee exchange programme.
- Comprehensive training provided for this position.
**Our Promise to you**:
- We will create an environment where you can bring your authentic self** **to work.
- We will treat you as a professional deserving of respect, kindness, honesty and trust.
- We will equip you with the tools you need** **to exceed expectations and provide opportunities for you to grow professionally.
- We will recognize your unique perspective** **and provide you with ways to improve WPO.
- We will celebrate your achievements** **and recognize mistakes as learning opportunities.
- We will conduct business with integrity and transparency.
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