Commercial Assistant

Founded in 1910, Samsonite is the world’s leading luggage brand with an extensive legacy in trendsetting travel solutions. Renowned for breakthrough research, development and its commitment to innovation, Samsonite has since its inception excelled in a number of industry firsts and offers an extensive range of travel, business, kids, casual and personal accessory products to help travellers journey further, with ever lighter and stronger products. Samsonite is represented in Europe through 18 entities in the major European countries.

For its Benelux team based in the European Head office in Belgium, Oudenaarde, Samsonite is currently looking for a result-driven

**Commercial Assistant -Parttime (30h/wk)**

In this role, you become part of the Benelux Office Team reporting to the Office Manager. You will be mainly responsible for providing professional assistance to the Department.

You will also build and maintain excellent relationships with the customers and end consumers, with the product and planning team, the sales force and any other internal and external parties.

**Key Responsibilities**
- Answer in a clear and courteous way any queries from customers and end consumers to maximize the customer loyalty. This covers product information, availability of products, price requests, service after sales info, etc.
- Process all customer orders on an accurate and timely basis: replenishment orders, fair orders, single piece orders, pre-selling orders, etc.
- Ensure a strict follow up of deliveries in close collaboration with the sales force, the planning department and internal logistics.
- Promptly resolve complaints and disputes from customers and end consumers in a courteous and efficient way and will manage credit and debit notes resulting from a price inaccuracy (missing discount), a delivery issue (missing products, differences in quantity, returns), etc.
- Provide constant support to the sales force.
- Handle SAS requests in a professional way.
- Keep the customer constantly informed of possible issues, delays,... in the deliveries.
- Maintain an up-to-date product knowledge.
- Offer a constant outstanding customer service.
- Provide general support to other projects whenever required.

**Applicants should ideally**:

- Be multilingual with proficiency in Dutch and French. Have also a good command of English.
- Possess excellent interpersonal and communication skills.
- Continuously pay strong attention to detail and accuracy.
- Have excellent organisational and computer skills.
- Be pro-active and show problem-solving skills.
- Show the ability to perform well under pressure in a deadline-driven environment.
- Demonstrate the ability to handle multiple projects and adapt to changing priorities.
- Demonstrate the ability to adapt to a multicultural environment.
- Be highly customer focused.
- Be a team player.
- Demonstrate high degree of flexibility.
- Be able to work parttime (±30h/week spread over 5 days).

**Our offer**
- A unique opportunity to work within an international company with a strong brand image, major player and world leader in its category.
- An employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey.
- Working on a European level in a dynamic team and have an attractive salary package with various additional benefits.

**Interested?**

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Benefits**:

- Additional leave
- Bicycle plan
- Company computer
- Company events
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Mileage reimbursement
- Retirement plan
- Travel reimbursement
- Work from home

Work Location: Hybrid remote in 9700 Oudenaarde