Project Manager

il y a 3 jours


Gent, Belgique TrustBuilder Temps plein

Project Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication,..) within our organization. Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio.
**Key Responsibilities**:
**1. Customer Relations**:

- Foster strong and positive relationships with our clients, understanding their needs, challenges, and objectives.
- Act as a primary point of contact for escalated customer issues, ensuring prompt resolution and client satisfaction.
- Implement strategies to enhance customer experience and loyalty, driving repeat business and long-term partnerships.

**2. Project Management**:

- Lead and coordinate projects to ensure successful delivery within scope, budget, and timelines.
- Develop and implement project management best practices, methodologies, and tools to optimize efficiency and effectiveness.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.

**3. Service Delivery Management**:

- Oversee the service delivery process, ensuring adherence to service level agreements (SLAs) and quality standards.
- Collaborate with service delivery managers to optimize service delivery processes, workflows, and resource allocation.
- Continuously assess and improve service delivery performance through data analysis, feedback mechanisms, and performance metrics.

**4. Strategic Planning and Alignment**:

- Collaborate with senior management to develop and execute strategic initiatives aligned with organizational goals and objectives.
- Contribute to the development of service management policies, procedures, and standards to support business growth and scalability.
- Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating insights into organizational strategies.


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