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Transformation Lead Base Customer Operations
Il y a 2 mois
The BASE Customer Operations Tribe is responsible for all first line human assisted sales & care support through digital assisted channel, call, written and retail. We are focused on operational excellence and guide our customers the longer the more to digitally self-service platforms. Our Tribe has 4 teams: retail, customer contact, retail facilities and transformation.
We serve our customer throughout the whole country. We are customer oriented, have a challenger mindset and are mobile first.
Running customer operations is often about being there to solve the at hand problems, make sure we reach the sales and monitor the main Key Performance Indicators. Which leaves often little time to innovate, experiment and do things differently.
As our Transformation Lead BASE customer operations, you are responsible to bring transformation in the widest sense into the BASE customer operations organization. We expect you to bring in that innovation, suggest experiments, whether it be testing an new store concept, trying a new way of working. You are responsible to introduce new ideas that fit the overall strategy, set the right priorities and lead the first try-outs.
What is needed:
- You can think innovatively and creatively
- You are numbers oriented to build clean business cases on your ideas
- You have ideas but are also able to implement them into the field together with your colleagues and stakeholders
- You can prioritize
- You have a can do mentality and have knowledge on operations organization.
- You are not afraid to have your feet in the mud
- You can create an internal network to get things done
- You can work in a team
- You are able to present and convince on your projects
- Knowledge of French and Dutch is mandatory.
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Transformation Lead Base Customer Operations
il y a 1 semaine
Mechelen, Flandre, Belgique Telenet Temps pleinThe BASE Customer Operations Tribe is responsible for all first line human assisted sales & care support through digital assisted channel, call, written and retail. We are focused on operational excellence and guide our customers the longer the more to digitally self-service platforms.Our Tribe has 4 teams:retail, customer contact, retail facilities and...
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Transformation Manager
Il y a 2 mois
Mechelen, Belgique Unit-T Temps pleinWat kan je - Verwachten - Purpose: The Transformation Manager (TM) will be responsible for generating and rolling out assigned transformation initiatives. Reporting directly to the Transformation Director of Unit-T. This individual will work on strategic priorities and have significant exposure to senior management (Including Telenet), where they will...
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Transformation Manager
il y a 1 semaine
Mechelen, Flandre, Belgique Unit-T Temps pleinWat kan je Verwachten Purpose:The Transformation Manager (TM) will be responsible for generating and rolling out assigned transformation initiatives.Reporting directly to the Transformation Director of Unit-T. This individual will work on strategic priorities and have significant exposure to senior management (Including Telenet), where they will interact and...
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Senior Program Director E2e Planning Transformations
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Mechelen, Belgique Resillion Temps pleinCompany Description - ___________________________________ Due to strong customer and project growth, we are looking for an additional operational lead to complement and strengthen the team of leads. As an Operational Lead, you will ensure the efficient functioning of your team while being responsible for the growth and development of your customers and...
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Operational Lead Software Testing
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Mechelen, Belgique Resillion Temps pleinBedrijfsomschrijving - ____________________________________ Due to strong customer and project growth, we are looking for an additional operational lead to complement and strengthen the team of leads. As an Operational Lead, you will ensure the efficient functioning of your team while being responsible for the growth and development of your customers and...
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Operational Lead Software Testing
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Mechelen, Belgique Eurofins Belgium Digital Testing Temps pleinCompany Description - ____________________________________ Due to strong customer and project growth, we are looking for an additional operational lead to complement and strengthen the team of leads. As an Operational Lead, you will ensure the efficient functioning of your team while being responsible for the growth and development of your customers and...
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Operational Lead Software Testing
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Mechelen, Belgique Eurofins Belgium Digital Testing Temps pleinCompany Description Due to strong customer and project growth, we are looking for an additional operational lead to complement and strengthen the team of leads. As an Operational Lead, you will ensure the efficient functioning of your team while being responsible for the growth and development of your customers and your team. Together with your Operations...
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il y a 1 semaine
Mechelen, Flandre, Belgique Bluecrux Temps pleinOur company:We're Bluecrux**. Pleased to meet youFounded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today's supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of...
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il y a 3 semaines
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Operational Lead Software Testing
il y a 1 semaine
Mechelen, Flandre, Belgique Eurofins Belgium Digital Testing Temps pleinCompany Description- ____________________________________Due to strong customer and project growth, we are looking for an additional operational lead to complement and strengthen the team of leads.As an Operational Lead, you will ensure the efficient functioning of your team while being responsible for the growth and development of your customers and your...