Cloud Operations Consultant
il y a 7 jours
**Your challenge**:
As a Cloud Operations Consultant, you **solve customer tickets** that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Maintaining availability of the OMP Solution in **Microsoft Azure Cloud**.
- Coordinating both internal and external resources when **troubleshooting cloud infrastructure issues.**:
- Managing and processing change requests in the cloud environment.
- Monitoring and promptly responding to the proactive alerting in the cloud (alert processing).
- Making your customers' day by **providing solutions**for the challenging problems they experience.
- **Taking ownership of the problems assigned to you **and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired **technical knowledge and specific expertise**.
- **Updating Customer Services knowledge base**to ensure our expertise gets documented.
- **Maintaining a strong network within your team and the company**to find the optimal solution for your customer.
- **Balancing your time, priorities, and incoming tickets**while always keeping an overview.
**Your team**:
As our new Cloud Consultant, you'll be part of the Customer Solutions team. **Customer Solutions** helps customers master their supply chain by finding and implementing innovative solutions. Our team adds value, brings calm to the customer's work floor, and raises satisfaction for everyone involved.
**Your profile**:
We are looking for someone who meets the following qualifications:
- A bachelor's or master's degree in computer science or similar, or solid experience in the field.
- Broad knowledge of ICT and network concepts.
- A customer-orientated, results-committed attitude both when you are working autonomously or as part of a team.
- The ability to translate your customers' needs into a design and implementation plan.
- Excellent communication skills and fluent in English.
Bonus points if you:
- Have experience with Microsoft Azure, cloud deployments, or Citrix-based solutions.
- Are eager to learn and fun to work with.
**Soft skills**
- Communication
- Teamwork
- Customer-oriented
- Pragmatic
- Problem-solving
**Hard skills**
- ICT
- Microsoft Azure
- Cloud deployments
- Citrix
**Language skills**
Required:
- English
A plus:
- Any other language
**Your future at OMP**:
At OMP, we're eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as Cloud Consultants grow into roles in cloud architecture, consulting, project management, or people management.
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