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Experience Transformation Manager

il y a 1 mois

Wavre, Belgique ngage consulting Temps plein

**Join the team. Make the difference.**

In order to sustain our expansion, we are looking for a seasoned Experience Transformation Manager who get their kick from designing **meaningful, mutually integrated and innovative Employee and Customer Experiences**

If you are at this step of your career where you are looking to make an impact, this might be the job for you.

**Make an impact**

No matter who you are, at **n*gage **you will matter.
- We’ll strive to **develop and leverage your strengths **where they can make a meaningful difference. Whether it's for our clients or in-house, you'll be able to **push the boundaries of innovation and technologies **to contribute to **positive and sustainable change.**

**Live a human experience**

More than a job, we offer you to join a real **team bound by strong and shared values. ** Here, you will **grow **in a **healthy environment, surrounded by a caring management **and **inspiring colleagues**. One thing is for sure, once you’re part of the team, **you will never really leave**.

**The Role**

As a **Project Manager**, together with your team, you lead customer assignments regarding the design and execution of **Customer and/or Employee experience transformations**.

As a **manager,** you coach and inspire the consultants to nurture capability and long-term development of the relevant skillset for Customer and/or Employee experience transformation.

You are also a part of the **Management team**. As such, you play a central role in delivering the company’s vision, identifying and leveraging growth opportunities, and improving our internal processes.

You also develop **new client relationship**s at senior and C-level, identify business development opportunities, manage commercial relations and lead proposals.

Concretely, your responsibilities may include:

- **Project management**_
- Become a trusted advisor to our client, with whom you co-create state-of-the art experience transformation journeys. Help them envision, plan, execute and adopt their changes in Customer and/or Employee experience
- Understand, assess and analyze our client’s needs in terms of customer and/or employee experience
- Shape, lead and execute projects through activities such as giving inspiration sessions on experience topics, workshop facilitation, journey design, implementation orchestration, etc.
- Leverage technology to define and design omni-channel journeys
- **Business Development**_
- Help our business grow through impactful business development: recognize, create and nurture opportunities, organize and lead the drafting of offers, take part in marketing activities, develop and maintain an active network
- Identify value creation opportunities for clients, from strategy to implementation
- Shape business opportunities through the different stages of the sales pipeline and manage client portfolio according to ngage Consulting sales target plan
- **Internal involvement**_
- Be a key member of our **Experience Practice**:

- Influence and shape the strategic direction of the Practice, work with senior leaders in the firm to drive the business development opportunities, shape value propositions and build high performing teams around you to deliver quality services to our clients
- Inspire your fellow practice members during knowledge sharing sessions
- Continuously develop your knowledge and insights on CX/EX-trends

**Your Profile**
- You have 4-5 years or more relevant professional experience of leading external client projects and/or internal large experience transformation programs. Ideally you have gained experience within a Consulting firm
- You can count on a strong network, including C-Level relationships, which can serve as a start to develop new business opportunities. In general, you build productive and lasting client relationships at all levels
- You are viewed by clients and colleagues as a referent person regarding Customer and/or Employee experience
- You are recognized for your leadership skills with track record in people management and coaching, as well as ability to build credibility with executive clients
- You have a knack for technology and innovation
- You are trilingual (FR/DU/EN) and you demonstrate excellent communication skills
- You are intellectually curious, demonstrate strong analytical and problem-solving skills, can lead consulting teams and assignments
- You hold high integrity standards and ethics in business and people management
- Obviously, your intrepreneurial thinking skills are more than welcome

**Why should you join us ?**

Excellence-drive, Human-centered, Enjoyment-minded; this is the **n**gage DNA.

Do you have it? If so, we have a lot to offer you:
**Inspiring strategy**

Become technology-infused, innovation-driven and sustainability-inspired

**Growth opportunity**

Internal & external trainings, mentoring, multiple career path,

**Make impact**

Responsibilities at early stages, possibilities to push the boundaries interna