Project Manager
il y a 7 jours
The client's mission is to develop and operate in close cooperation with the users a secure digital ecosystem that enables the client to efficiently run independent investigations, maximize the anti-fraud value of collected data, establish a solid collaboration with key stakeholders, and allow the timely exchange of fraud-related information between the competent national and EU administrations.
The main responsibilities of the unit are to:
- develop and implement a digital strategy serving policies and operations
- provide the client and external partners with a state-of-the-art digital forensics function
- develop and operate the Anti-Fraud Information System (AFIS) in the area of mutual assistance in customs matters and irregularities management
- develop and operate the case management system
- be the central, reliable source of securely managed data
- enable knowledge sharing in the area of anti-fraud policy and fraud prevention within the unit and beyond by putting in place the necessary digital solutions
- provide a state-of-the-art digital and mobile work environment fulfilling staff needs
DESCRIPTION OF THE TASKS
The following tasks will be performed:
- Management of incidents and problems related to information systems; organization of the reporting and escalation procedures
- Planning, definition of tasks and deliverables, quality control, review deliverables, risk analysis and management, status reports, and problem reporting
- Defining architectural needs and helping to find solutions for these new technologies
- Definition and documentation of business user requirements, technical solutions, and procedures
- Prepare and maintain quality plans and tracks activities against the plan, provide regular and accurate reports
- Manage team's activity to meet identified business needs and technical requirements, acquiring and utilising the necessary resources and skills
- Coordination and review of team members’ activities. Daily work distribution and follow-up incidents and workload distribution according to planning and priorities provided by the service manager
- Monitor quality, timescales, and resources used, and take action where these deviate from agreed tolerances
- Join-in with a helping hand if or when physical activities are ongoing in the building
- Coordination with other project teams (OCM)
- Interaction with business users at all levels, analysts, project leaders, developers, and vendors
- Quality check of encoding of tickets and knowledge base system. Follow-up of knowledge base system articles are updated and followed
- Reporting of system and service availability
- Back up the line manager in case of absence and attend meetings whenever required. Chair the Change Management Board meetings when required
- During the implementation of this SC, the service provider might be required to take on new tasks relevant to the activities mentioned above.
LEVEL OF EDUCATION
The minimum educational qualification corresponds to Level 7 of the European Qualification Framework which typically corresponds to a **master's degree** of 5 years.
KNOWLEDGE AND SKILLS
The following skills and knowledge are required for the performance of the above-listed tasks:
- Very good knowledge of technologies used in secure and highly virtualized environments (hosts, networks, storage, security, availability)
- Understand what tasks are needed to run a datacentre
- Analysis and problem-solving skills. Ability to conceptualize complex technical environments and issues
- Capability to write clear and structured technical documents
- Ability to make efficient usage of internal and external resources
- Ability to give business and technical presentations
- Ability to cope with fast-changing requirements and contradictory, ambiguous, and/or incomplete information
- Highly flexible and able to adapt to changing and/or conflicting priorities
- Very good communication skills with technical and non-technical audiences
- Leadership capability in a multinational, multidisciplinary team of experts
- Mastering MS Office suite, including MS Project and MS Visio
- The capability of integration in an international/multicultural environment, rapid self-starting capability, and experience in working in a team
- Ability to participate in multilingual meetings
- Ability to work in a multicultural environment, on multiple large projects
- Excellent Team Player
- The ability to understand, speak and write French (C1/C2) will be an advantage
SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:
- at least 5 years of specific expertise in Project Management (min. competence level [5])
- at least 5 years of specific expertise in virtualization technologies (min. competence level [2])
CERTIFICATIONS & STANDARDS
Practical expertise in the following domains is required for the performance of tasks:
- ** Project Management Tools and Methodologies**:
- ** ITIL**
Levels 7 and 8
Delivery mode
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