Operations Supervisor

**Career Area**:
Supply Chain and Logistics

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Responsibilities
- Making workflow decisions under the direction of management. Improving service levels and costs for distribution center operations.
- Supervising and motivating distribution center employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution center working environment.
- Implementing productivity, quality, and service standards. Resolving problems and identifying areas for improvements. Contributing performance data to strategic plans and reviews.
- Ensuring all equipment receives preventative maintenance and repairs, as necessary.
- Adhering to requirements and procedures for safety regulations.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Level Working Knowledge:

- Works to resolve obstacles related to goals of own department.
- Documents regulatory and reporting requirements.
- Assesses situations based on awareness of the goals and operating issues of own department.
- Seeks guidance when assigned goals conflict with departmental goals or overall strategy.
- Carries out responsibilities that contribute to role of own department within the organization.

Coaching Others: Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
Level Working Knowledge:

- Determines how coaching can be applied to a situation.
- Coaches others to improve their skills.
- Observes skill practice; offers constructive feedback.
- Offers suggestions for performance or process improvement in own unit.

Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
Level Basic Understanding:

- Demonstrates an understanding of the underlying concepts and values of a service organization.
- Seeks help, as needed, in satisfying customers.
- Identifies key characteristics of effective customer service.
- Cites examples of keeping the customer as the focal point of all team activity.

Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Working Knowledge:

- Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
- Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.
- Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.
- Employs leadership theories, such as contingency and transactional, and associated techniques.
- Manages own behaviors during interactions, such as feedback giving, to shape workplace events.

Materials Handling and Management: Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Extensive Experience:

- Oversees key issues and aspects of materials management activities, including the handling, transportation and storage.
- Facilitates the use of different types of automated storage and retrieval systems.
- Develops requirements and procedures for hazardous material transportation safety regulations.
- Works with difficult or unusual materials handling and management situations.
- Evaluates the efficiency of materials handling and management, makes improvements where necessary.
- Guides others on key features and considerations for materials management, such as storage control systems.

Problem Management Process - MFG: Knowledge of manufacturing problem management processes, methodologies and techniques; ability to use a disciplined approach to bringing that problem to a successful resolution.
Level Working Knowledge:

- Uses a specific discipline or approach to problem solving and resolution.
- Records common problems and associated resolution alternatives.
- Monitors problem resolution and provides feedback to customer.
- Implements the established procedures for handling non-standard or unusual problems.
- Works with features of problem reporting and tracking software.