Innova - Process Analyst (Contact Centre & Back Office Processes)
il y a 6 jours
Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. 🎯 role purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs 🛠 key responsibilities Prepare and facilitate workshops with cross-functional teams MAP, analyze, and redesign end-to-end operational and service processes Apply a data-driven approach to extract insights and support transformation decisions Create clear, structured documentation for stakeholders and senior leadership Present findings and recommendations to Senior Management Contribute to organizational design and support change management initiatives 💡 required competencies Strong workshop preparation & facilitation capabilities Expertise in process design / process re-engineering Analytical, data-driven mindset Excellent documentation and structuring skills Confident and clear communication with Senior Management Experience in organizational team structure design Background in Contact Centres, Operations, or financial services is an advantage
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Process Analyst
il y a 6 jours
Brussels, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Process Analyst – Contact Centre
il y a 4 jours
Brussels, Belgique Innova Solutions Temps pleinProcess Analyst – Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced...
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Process Analyst – Contact Centre
il y a 6 jours
Brussels, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process...
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Process Analyst
il y a 6 jours
Brussels, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process...
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Transformation Office Analyst
il y a 2 jours
Brussels, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process...
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Process Transformation Specialist
il y a 6 jours
Brussels, Belgique beBeeTransformation Temps pleinJob Title: Process Transformation Specialist About the Role: We are seeking an experienced Process Transformation Specialist to support a large-scale project focused on redesigning team structures and improving organizational effectiveness in our Contact Centre. The successful candidate will have a strong analytical mindset, excellent communication skills,...
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Process Analyst
il y a 3 semaines
Brussels, Belgique Oliver James Temps pleinSenior Process Analyst - Banking EnvironmentMission: We are looking for an experienced Senior Process Analyst to analyze, design, optimize, and document end-to-end processes within a complex banking environment. The role focuses on improving operational efficiency and supporting data-driven decision-making across business and technical teams.Key...
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Innova - Business Analyst – Cybersecurity & Identity Access Management
il y a 3 semaines
Brussels, Belgique Innova Temps pleinJoin a global financial services organization driving transformation in cybersecurity and digital identity. We're looking for a Business Analyst - Identity and Access Management (IAM) to contribute to a large-scale program enhancing governance, compliance, and secure access to critical systems and applications. You'll be part of the Cyber Information...
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Innova - Business Analyst – Cybersecurity & Identity Access Management
il y a 2 semaines
Brussels, Belgique Innova Temps pleinJoin a global financial services organization driving transformation in cybersecurity and digital identity. We're looking for a Business Analyst - Identity and Access Management (IAM) to contribute to a large-scale program enhancing governance, compliance, and secure access to critical systems and applications. You'll be part of the Cyber Information...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 6 jours
Brussels, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. 🔍 what you'll do Evaluate and select the right...
