Atcon Global
il y a 4 jours
We are seeking a Senior CRM Sales Analyst to join our dynamic team and drive continuous improvements in our CRM processes. In this role, you will collaborate closely with our Sales teams to understand business needs, design tailored solutions on our CRM platform and ensure successful implementation. You will play a key role in optimizing our customer relationship management tools and aligning them with the company's strategic objectives.
Responsibilities
Primary tasks and responsibilities:
Translate the business' needs into functional analysis (user story) applicable to generate the necessary solutions within applicable domain(s) and document as necessary.
Coordination and implementation of the software solution. Microsoft Dynamics Sales.
Study and discuss the functional analysis with the N+1 and report on the progress respectively.
Define the functional specification of the solution in collaboration with the architecture team.
Assist the architecture team and software engineers during the implementation stage of the product.
Test the solution in the integrated environment following the Agile method, and/or assist the Customer in doing so.
Assist/support the process of release management.
Report potential issues to the functional analysts proposing the optimal solution for the achievement of the best results.
Evaluate the impact of potential changes on the software modules and report any potential problems.
Report and share the lessons learned and continue own development through selflearning/information sessions held.
Secondary tasks and responsibilities:
Quality assurance & impact analysis
Test the final solution as proposed to the end users
Documentation and reporting
Put in practice the improvement actions and good practices of software development
Provide advice and expertise
Software solutions implementation & support
Creation of manuals
Requirements
Qualifications and experience:
At least 5 years of experience as a CRM Analyst, with expertise in tools like Microsoft Dynamics CE Or Salesforce.
Proven experience managing CRM Sales projects in complex environments.
Strong understanding of Sales processes and CRM integrations.
Technical skills:
Proficiency in CRM configurations (e.g., entity creation, workflows, dashboards).
Familiarity with integrations with third-party systems (e.g., APIs, ETL).
Knowledge of Agile/Scrum methodologies.
Soft skills:
Excellent communication and facilitation skills.
Analytical mindset with a solution-driven approach.
Ability to manage multiple projects in a fast-paced environment.
Non-technical profile requirements:
Accepts personal responsibility for client satisfaction
Strong analytical skills
Strong communicational skills
Ability to identify and implement process and/or application improvements - helicopter view
Strong problem-solving skills
Must be able to work on multiple simultaneous tasks with limited supervision
Quick learner, motivated self-starter
Excellent customer service, interpersonal, communication and team collaboration skills
Team player
2 days on site required
Methodology/certification requirements: Master's degree in computer science OR equivalent through experience.
Language proficiencies:
ENG Mandatory
FR or NL
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