Service Delivery Manager/ Belgium
il y a 1 semaine
Temporary employment: PROJECT-BASED CONTRACT
Your role:
As a Service Delivery Manager, you will play a pivotal role in the quality of end-to-end digital service delivered to a high-profile client, managing the overall performance of all services provided by dedicated technical infrastructure, platform, and application team. You will adopt a portfolio view, managing end-to-end services, which include multiple technologies.
You will provide leadership to the team to oversee the success of projects and initiatives whilst remaining responsible for maintaining the BaU performance. You will be responsible for defining clear objectives, developing strategic plans and ensuring the achievement of desired outcomes. The role requires a blend of strategic thinking, Service Management expertise, delivery skills and a focus on continuous improvement.
You will matrix report to the Service Delivery Practice Manager but day-to-day are aligned to a client.
You will work closely with Operational and Programme teams to deliver an extensive pipeline of services.
In this Role you will:
- Be responsible for ensuring that IT services are delivered efficiently, effectively, and in alignment with business needs.
- Be a key participant in analyzing, designing, and delivering the target operating model for mission-critical applications solutions of the customer’s support and maintenance services.
- Participate in the definition and management of the process landscape to support the target operating model with high focus on automation and end-to-end observability.
- Manage the ServiceNow components such as Service Catalog, Change, Incident, Problem Management, Asset Management, Catalog Items, Workflows, Reports, Knowledge, CMDB, etc.
- Represent the service at board-level and with senior stakeholders, using information from diverse user, project delivery, commercial, and service sources.
- Regularly engage with client stakeholders, ensuring depth and reach within the wider organization to improve working relationships.
- Ensure adherence to ITIL service management methodology in the delivery of Managed Services.
- Identify where process gaps exist and work with business stakeholders to review and refine them.
- Take an active role in Change Management to represent our best interests and ensure the process is communicated and followed.
- Understand the P&L to ensure there is cost coverage for all services provided.
- Identify further service opportunities and work closely with sales and account management functions to grow the services footprint.
- Provide mentoring to aid in the development and growth of team members.
- Be outcome-focused and balance the needs of competing delivery and BaU requirements, ensuring that services are reliably and effectively delivered.
- Possess solid coordination skills with agile experience.
- Drive constant service improvement and focus on delivering service excellence.
- Ensure service levels comply with contractual deliverables.
Your profile:
- Degree educated preferred
- ITIL Foundation minimum – must have.
- Experience leading a small, dedicated account team.
- Project delivery exposure (both waterfall and agile).
- Experience in creating and leading service improvement plans.
- Ability to influence key stakeholders and work with all levels of seniority and competency to drive towards a common solution.
- Understanding the importance of business processes and compliance, with the ability to demonstrate successful application of such.
- Excellent communication and negotiation skills.
- Strong relationship management skills.
- Excellent report writing and presentation skills.
- Able to identify key deliveries and prioritize effectively.
If you’re interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.
Advertisement published by Gemma Invest Sp. z o.o., an employment agency registered in KRAZ under no. 27681.
Please include the following clause in your CV or in your e-mail message:
„I consent to the processing of my personal data provided in this document for the purposes of the recruitment process by Gemma Invest Sp. z o. o. with its registered office at 40 Warszawska Street, apt. 2A, 40-008 Katowice, in accordance with the Personal Data Protection Act of May 10, 2018 (Journal of Laws 2018, item 1000) and in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and I have read the attached Information on the processing of my personal data in the course of recruitment.”
#J-18808-Ljbffr
-
Technical Delivery Manager
il y a 2 semaines
Brussel, Belgique Apmc Moving & Delivery Llc Temps pleinMayten, a leading player in mobility technology, is actively seeking an experienced Technical Delivery Manager with a track record of building software products from scratch. In this role, you'll lead and inspire a team while driving technical excellence and managing end-to-end project delivery. Key Responsibilities Technical Leadership: - Provide...
-
Junior IT Service Delivery Manager
il y a 1 semaine
Brussel, Belgique Talent IT Temps pleinJunior IT Service Delivery Manager Location: 1060 BrusselsWork Arrangement: Hybrid (Minimum 2 days per week in-office)Languages Required: English and Active knowledge of either Dutch or FrenchAbout Uswe pride ourselves on providing high-quality IT services to meet the needs of our business departments and partners. We are committed to continuous improvement...
-
Service Delivery Manager
il y a 2 semaines
Brussel, Belgique Sopra Steria Group Temps pleinSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to...
-
Service Delivery Manager
il y a 1 semaine
Brussel, Belgique Sopra Steria USA Temps pleinCompany Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56,000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due...
-
Talent IT
il y a 7 jours
Brussel, Belgique Talent IT Temps pleinWe pride ourselves on providing high-quality IT services to meet the needs of our business departments and partners. We are committed to continuous improvement and excellence in service delivery. Join our team and help us drive the quality of our IT services to new heights.We are seeking a motivated Junior IT Service Delivery Manager to join our dynamic...
-
Sopra Steria
il y a 1 mois
Brussel, Belgique Sopra Steria Temps pleinSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment...
-
Sopra Steria
il y a 4 semaines
Brussel (Stad), Belgique Sopra Steria Temps pleinSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to...
-
Infrastructure Service Delivery Manager
il y a 2 semaines
Brussel, Belgique Federale Temps pleinFederale Verzekering is niet zomaar een verzekeringsonderneming. Al meer dan 100 jaar kiezen we voor de menselijke aanpak, en dat voel je, ook als werknemer. Zo beheren al onze collega’s hun dossiers van A tot Z. Op die manier krijgt iedereen de kans om een brede vakkennis op te doen. En zoals we dicht bij onze klanten staan, werken we ook nauw samen met...
-
Manager, Consulting Services
il y a 2 semaines
Brussel, Belgique Collibra Temps pleinJoining Collibra’s Professional Services team As our Professional Services Manager, you will be responsible for all aspects of the growth and delivery of Collibra's Professional Services business. You will have an integral position within Collibra, working closely with Sales (both internal and external), Support, Product Management, Partners and Customer...
-
Head of Sales
il y a 2 semaines
Brussel, Belgique Allianz Popular SL. Temps pleinReporting to the Markets/Sales leadership for the Benelux, the Head of Sales Belgium plays a key strategic leadership role in managing the sales and distribution of our Belgium company. This role will be based in Belgium. It will be responsible for managing our Belgium sales team and contributing to bringing new business while ensuring deal renewals in the...
-
Senior HR Business Partner Belgium, France
il y a 2 semaines
Brussel, Belgique Michael Page International (Belgium) Temps pleinAbout Our Client Our customer is an international company leader in its sector. Job Description The Senior HR Business Partner plays a vital role in aligning HR initiatives with business objectives, providing comprehensive HR services, and fostering a positive work environment within the local teams. This role collaborates closely with senior leadership...
-
Brussel, Belgique Omina technologies Machine Learning Temps pleinProject Manager - Data driven and AI projects Omina Technologies is seeking a Project Manager experienced in data-driven projects and AI in Belgium. Are you a seasoned Project Manager with a robust background in artificial intelligence? Do you possess a thorough understanding of cutting-edge AI technologies and methodologies? Are you enthusiastic about...
-
FOD Financiën
il y a 1 mois
Brussel, Belgique FOD Financiën Temps pleinBen je op zoek naar een gevarieerde IT-functie? wens je te werken in een dynamische en innoverende omgeving? dan is deze functie bij de FOD financiën zeker iets voor jou! bij ons kan je werken aan diensten die alle burgers aangaan. Als IT-servicemanager kom je terecht in de pijler service delivery van de stafdienst ICT die instaat voor de ontwikkeling en...
-
Head of Sales
il y a 2 semaines
Brussel, Belgique Allianz Temps pleinWhat you do Reporting to the Markets/Sales leadership for the Benelux, the Head of Sales Belgium plays a key strategic leadership role in managing the sales and distribution of our Belgium company. This role will be based in Belgium and will be responsible to manage our Belgium sales team and contribute to bringing new business while ensuring deals renewals...
-
Smals - Technical Service Delivery Administrator
il y a 1 mois
Brussel, Belgique Smals Temps pleinUw rolAls Technical Service Delivery Administrator werk je operationele processen uit voor specifieke toepassingen. Je installeert en configureert de infrastructuur die nodig is voor het hosten van de toepassingen.Nadat deze services in productie zijn gegaan, monitor je ze om de kwaliteit, performance, veiligheid en stabiliteit van de toepassing te...
-
Infrastructure Services Senior Project Manager
il y a 3 semaines
Brussel, Belgique Luminus Temps pleinAt Luminus, the IT environment is constantly evolving to align with our business goals and deliver value to our customers. To navigate this dynamic landscape, Luminus IT employs a bimodal delivery approach. On one hand, changes are implemented directly by BizDevOps teams organized into release trains, while on the other hand extensive projects are overseen...
-
IT Service Delivery Coordinator
il y a 1 mois
Brussel, Belgique Smals Temps pleinUw rol Als IT Service Delivery Coordinator werk je aan de IT-infrastructuur en -productie. Je hebt nauw contact met je klanten, interne en externe leveranciers, en denkt eerder in functionele dan in technische termen.Je volgt de kwaliteit en het niveau van dienstverlening op en brengt er verslag van uit, zowel aan de IT-directie als aan de interne klanten....
-
IT Service Manager
il y a 1 mois
Brussel, Belgique SPF Finances - FOD Financiën Temps pleinMet zowat 21.000 personeelsleden is FOD Financiën het grootste federale departement.Wij beheren de middelen die onze maatschappij laten draaien. Ons werk wekt vertrouwen bij de burgers. Zij kunnen gerust zijn dat de belastingen, rechten en taksen op een correcte en evenwichtige manier worden geïnd, maar er is veel meer te doen bij ons! Wij staan ook in...
-
Senior Logistics Manager
il y a 2 semaines
Brussel, Belgique Michael Page International (Belgium) Temps pleinLead logistics strategy for a dynamic, multi-national retail brand. Join an organization offering growth, stability, and career advancement. About Our Client Our client is a prominent retailer with a network of over 200 stores across Belgium, France, and Luxembourg, generating substantial annual revenue. They are part of an international group and provide...
-
Infrastructure Services Senior Project Manager
il y a 3 semaines
Brussel, Belgique Luminus Temps pleinAt Luminus, the IT environment is constantly evolving to align with our business goals and deliver value to our customers. To navigate this dynamic landscape, Luminus IT employs a bimodal delivery approach. On one hand, changes are implemented directly by BizDevOps teams organized into release trains, while on the other hand extensive projects are overseen...
