Head of Operations
il y a 2 semaines
We are expanding our Group Services team with a Head of Operations to continue building our growth vision and secure our global expansion.The Head of Operations will ensure a smooth continuation and further professionalization of our current global cross-functional internal and external support; in areas from ICT and facilities to quality and compliance, focusing on continuous improvement and operational resilience.
This role will also partner cross-functionally to support finance, HR, and legal teams in procurement, subsidy screening and contract management leading initiatives to restructure and improve them.
You’ll coach 5 direct reports, guaranteeing operational governance, escalating their operational issues where needed, and being their sounding board.
Key Responsibilities
Procurement & Contract Management
- Develop and manage procurement strategies for strategic and operational needs, working closely with Finance to optimize supplier relationships and cost efficiency.
- Roll out and oversee contract management processes, covering sub-contractors, software licenses, and other critical agreements, ensuring compliance and seamless records management and – renewals.
- Collaborate with Finance on annual subsidy screening and utilization, leveraging available resources to support business growth.
Governance, Compliance & CSR
- Ensure adherence to regulatory and compliance standards (ISO 27001 certification), including ISMS, GDPR, and other industry requirements, embedding a quality and compliance mindset across the organization.
- Responsible for CSR and ESH initiatives, promoting a culture of responsibility, safety, and sustainability throughout the organization.
IT Infrastructure & Support
- Strategize the IT landscape covering the organization’s global IT infrastructure, including software, hardware, and digital tool management, ensuring robust, secure, and scalable systems.
- Promote digital advocacy and translate new trends and industry best practices into a roadmap towards efficient tool management to empower all teams with reliable, user-friendly systems.
Operational efficiency & facilities
- Drive continuous improvement initiatives to streamline internal processes, enhance productivity, and improve cross-functional workflows.
- Manage current ( and future) global facilities (office and fleet) and asset tracking. Providing as such a safe, efficient, and sustainable work environment for all employees.
- Oversee expense and travel management tools (e.g., Rydoo, TravelPerk) to ensure efficient use of resources and alignment with organizational policies.
Customer Support
- Give managerial and project support for the rollout of our external customer Support organization focusing on our SaaS solutions.
- Oversee service desk functions, optimizing support systems and feedback channels to improve user satisfaction. #LI-JC1
Your profile
- 8-10 years of operational leadership experience, preferably within tech or service industries. You have experience in procurement and have touched upon broader operations domains such as IT, Office and compliance.
- A Master’s degree in Business Administration, or a related field.
- Technical skills: you can demonstrate strong foundations in procurement and partnership management processes, regulatory compliance (ISO, ISMS, GDPR) and ICT.
- You are fluent in English, our internal and external company language.
- You are, above all, a coach and can lead a team of diverse specialists.
- You can combine a hands-on operational management approach with program management competencies.
- You are a conceptual thinker, able to define solutions with a strategic impact. You can balance strategic insights with practical implementation.
- You can shape a new organization and structure and streamline complex operations.
- You are a role model for high standards and continuous improvement in all areas of operation.
- You inspire others to build a community of internal stakeholders
- You feel connected with and are ready to represent our company values: dig deep, own it, come together move fast and be kind
Our offer
- The chance to create, sustain & maintain a new department with a global reach and cross-functional stakeholder network.
- We let go of titles and make sure no politics is needed to prove your leadership in a caring, growing organization.
- Enjoy a flexible working arrangement with a 50% office and 50% remote work structure.
- Convenient and accessible office locations in Aalst and Mechelen.
- Benefit from a comprehensive salary package, encompassing a competitive base salary and a bonus, net allowance, premium company car, and comprehensive health and group insurance coverage.
About us
At Bluecrux, we’re shaping the future of value chains. Since our start in 2011, we’ve combined consulting expertise with cutting-edge technology ( world-leading supply chain software or our own SaaS technologies Binocs and Axon) to help businesses transform their supply chains into seamless, intelligent value chains. We believe that innovation thrives at the point where collaboration meets ambition—where our in-depth knowledge and our clients’ aspirations come together to create lasting solutions.
We call this unique intersection “the Cutting X”: the place where supply chains evolve, value chains are forged, and innovation is born. Our partners include some of the world’s most recognized companies—Johnson & Johnson, GSK, Roche, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more—and our impact spans across Europe and the US.
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