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FuturWork is seeking a Senior IT Infrastructure and Cloud Delivery Specialist to work with one of our key clients. This role requires a proactive leader who can ensure the seamless delivery of IT services, manage client relationships at a strategic level, and drive operational excellence in infrastructure and cloud environments.
Key Responsibilities- Oversee end-to-end IT infrastructure and cloud service delivery.
- Ensure service quality, SLA compliance, and continuous improvement.
- Act as the primary escalation point for service-related issues.
- Serve as the bridge between technical teams and business stakeholders.
- Develop strong relationships with the client's IT and business teams.
- Lead regular service reviews, reporting on KPIs, risks, and improvements.
- Manage service budgets, cost optimization, and financial reporting.
- Ensure cost efficiency while maintaining high service levels.
- Proactively identify opportunities to optimize IT infrastructure services.
- Implement best practices for ITIL processes, automation, and efficiency gains.
- Drive incident, problem, and change management processes effectively.
- Collaborate with internal and external teams to ensure seamless service execution.
- Manage third-party vendors and contracts related to IT infrastructure services.
