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IT Infrastructure Manager

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique FuturWork Temps plein
Job Overview

FuturWork is seeking a Senior IT Infrastructure and Cloud Delivery Specialist to work with one of our key clients. This role requires a proactive leader who can ensure the seamless delivery of IT services, manage client relationships at a strategic level, and drive operational excellence in infrastructure and cloud environments.

Key Responsibilities
  • Oversee end-to-end IT infrastructure and cloud service delivery.
  • Ensure service quality, SLA compliance, and continuous improvement.
  • Act as the primary escalation point for service-related issues.
Client Relationship & Stakeholder Management
  • Serve as the bridge between technical teams and business stakeholders.
  • Develop strong relationships with the client's IT and business teams.
  • Lead regular service reviews, reporting on KPIs, risks, and improvements.
Budget & Financial Oversight
  • Manage service budgets, cost optimization, and financial reporting.
  • Ensure cost efficiency while maintaining high service levels.
Operational Excellence & Continuous Improvement
  • Proactively identify opportunities to optimize IT infrastructure services.
  • Implement best practices for ITIL processes, automation, and efficiency gains.
  • Drive incident, problem, and change management processes effectively.
Team Coordination & Vendor Management
  • Collaborate with internal and external teams to ensure seamless service execution.
  • Manage third-party vendors and contracts related to IT infrastructure services.