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Technical System Specialist
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Job Overview:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.
Key Responsibilities:
- Providing end-user support for hardware, software, and peripheral devices (e.g., troubleshooting and resolving issues with operating systems (Windows, macOS, Linux), office applications, and enterprise tools)
- Assisting users with password resets, account unlocks, and access requests
- Maintaining IT infrastructure, addressing issues proactively to avoid downtime
- Supporting and managing infrastructure in manufacturing plants, ensuring seamless integration of IT with OT systems
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)
- 3+ years of experience in system administration and local IT support, preferably in manufacturing or plant environments
- Experience managing IT infrastructure in manufacturing plants and familiarity with OT/PCD systems
- Knowledge of cloud platforms and hybrid IT environments
- Understanding of endpoint security, data protection measures, and IT-OT security convergence