Digital Channel Specialist

il y a 6 jours


Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps plein

At Templeton & Partners, we are seeking an experienced Digital Channel Specialist to join our team. This key role requires a strong background in digital channels and customer experience.

The ideal candidate excels in business analysis, stakeholder management, and process optimization, ensuring seamless solution implementation and continuous improvements.

Project information:

  • Duration: 1 year to begin with + option to extend
  • Working style: Hybrid
  • Work location: Brussels

Responsibilities:

  • Gather, analyze, and consolidate stakeholder needs to define project requirements
  • Collaborate with experts to refine product concepts, business processes, and functional architecture
  • Engage with end-users and UX researchers to validate needs and enhance user experience
  • Contribute to backlog refinement and prioritization using Agile methodologies
  • Define acceptance criteria and ensure clarity for development teams
  • Support business and user testing, including organizing User Acceptance Testing (UAT)
  • Assist in change management and go-to-market strategies
  • Monitor KPIs to assess project success and recommend improvements

Requirements:

  • 10+ years of experience in business analysis, process management, and digital journey implementation
  • Expertise in business analysis techniques (elicitation, impact mapping, story mapping, design thinking)
  • Strong understanding of IT systems, workflow processes, business architecture, and testing
  • Proficiency in MS Office and Agile methodologies
  • Excellent analytical, communication, stakeholder management, and problem-solving skills
  • Fluent in English; French and Dutch are a plus
  • Business Analysis and Project Management certifications required


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