Technical Dispatch Coordinator

il y a 1 semaine


Antwerpen, Flandre, Belgique Nobi Smart Lights Temps plein

Technical Dispatch Coordinator Job Description

We're seeking a Technical Dispatch Coordinator to join our team and coordinate the flow of information between customers and technical teams. As the first point of contact for international support requests, you will be responsible for assessing and dispatching tickets to the right teams.

To succeed in this role, you must be able to provide timely and structured support to users from caregivers to technical teams.

Primary Responsibilities

  • Serve as the first-line support for all incoming international support requests.
  • Categorize, prioritize, and assign tickets in Zendesk to the right support teams.
  • Ensure clear communication between customers and technical teams.

Requirements

  • You have excellent written and spoken English and ideally, you're also fluent in Dutch.
  • You're proactive, solution-driven, and can anticipate problems.
  • You have at least 2 years of relevant experience in customer support, dispatching, helpdesk operations, or technical coordination.

Nobi Values

We're passionate about enabling seniors to enjoy life with peace of mind, and we believe that technology can make a real difference in their lives.



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