IT Service Delivery Specialist
il y a 2 semaines
**About the Role**
We are looking for an experienced IT Service Delivery Specialist to join our team at Econocom Belgium. As a key member of our IT department, you will be responsible for delivering exceptional support services to our users, ensuring their complete satisfaction.
**Key Responsibilities:**
- Analyze incidents reported by users, applying technical expertise to resolve issues efficiently and effectively.
- Manage the workflow of users visiting the IT Corner, particularly during peak times, by providing excellent communication and customer service.
- Escalate unresolved issues to the appropriate support group, ensuring timely resolutions and minimizing downtime.
- Offer expert advice to users, guaranteeing their satisfaction and loyalty to Econocom Belgium.
**Service Request Management:**
- Fulfill planned service requests within expected timeframes, showcasing attention to detail and organizational skills.
- Perform installations, removals, relocations, and modifications of hardware or software configuration elements, adhering to established procedures and guidelines.
- Handle the initial management of used items, including cleaning, storage, packaging, and returns, maintaining a clean and organized workspace.
**Documentation and Reporting:**
- Provide detailed reporting of all activities in the tools provided, facilitating data-driven decision-making and process improvements.
- Update asset management or stock management information in the relevant tools, ensuring accuracy and consistency.
- Contribute to the enhancement of documentation through feedback, fostering a culture of continuous improvement.
**Working Hours:**
- Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support), adhering to established schedules.
**Required Skills and Qualifications:**
- MS Windows 10/11 - general knowledge
- O365 - General knowledge
- Intune - Basic knowledge
- Laptops & mobile devices (Android, iOS)
- ServiceNow
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