IT Service Delivery Specialist

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Econocom Belgium Temps plein

**About the Role**

We are looking for an experienced IT Service Delivery Specialist to join our team at Econocom Belgium. As a key member of our IT department, you will be responsible for delivering exceptional support services to our users, ensuring their complete satisfaction.

**Key Responsibilities:**

  • Analyze incidents reported by users, applying technical expertise to resolve issues efficiently and effectively.
  • Manage the workflow of users visiting the IT Corner, particularly during peak times, by providing excellent communication and customer service.
  • Escalate unresolved issues to the appropriate support group, ensuring timely resolutions and minimizing downtime.
  • Offer expert advice to users, guaranteeing their satisfaction and loyalty to Econocom Belgium.

**Service Request Management:**

  • Fulfill planned service requests within expected timeframes, showcasing attention to detail and organizational skills.
  • Perform installations, removals, relocations, and modifications of hardware or software configuration elements, adhering to established procedures and guidelines.
  • Handle the initial management of used items, including cleaning, storage, packaging, and returns, maintaining a clean and organized workspace.

**Documentation and Reporting:**

  • Provide detailed reporting of all activities in the tools provided, facilitating data-driven decision-making and process improvements.
  • Update asset management or stock management information in the relevant tools, ensuring accuracy and consistency.
  • Contribute to the enhancement of documentation through feedback, fostering a culture of continuous improvement.

**Working Hours:**

  • Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support), adhering to established schedules.

**Required Skills and Qualifications:**

  • MS Windows 10/11 - general knowledge
  • O365 - General knowledge
  • Intune - Basic knowledge
  • Laptops & mobile devices (Android, iOS)
  • ServiceNow


  • Bruxelles, Région de Bruxelles, Belgique 0825 Deutsche Bank Aktiengesellschaft, Filiale Brüssel Temps plein

    Description : About Deutsche Bank Deutsche Bank is Germany's largest bank, the strongest and most stable economy in Europe. It operates in 59 countries and has a customer base in no less than 150 countries. Globally, the bank has 21 million customers spread across its three main activities: Corporate Bank, Investment Bank and Private Bank. In Belgium,...


  • Bruxelles, Région de Bruxelles, Belgique SYNCTIV RECRUITMENT Temps plein

    Job DescriptionWe are seeking a highly skilled Digital Delivery Specialist to join our team at SYNCTIV RECRUITMENT. The successful candidate will be responsible for managing the quality of service and compliance with security standards for our existing applications.The ideal candidate will have at least 5 years of experience in IT delivery and leading IT...

  • IT Service Delivery Expert

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Getronics Temps plein

    At Getronics, we're dedicated to reimagining the digital future of our customers. As a Technical Support Specialist, you'll play a crucial role in delivering exceptional IT services and ensuring seamless operations.About the JobThis is an exciting opportunity for a highly skilled and autonomous individual to join our team as a Technical Support Specialist....

  • IT Delivery Manager

    il y a 1 jour


    Bruxelles, Région de Bruxelles, Belgique SYNCTIV RECRUITMENT Temps plein

    **Job Description**We are seeking a highly skilled IT delivery manager to join our team at SYNCTIV RECRUITMENT. As Scrum Master/Delivery Manager, you will be responsible for ensuring the quality of service and compliance with security standards for our existing applications.**Responsibilities** Ensure timely and effective delivery of projects while...


  • Bruxelles, Région de Bruxelles, Belgique OneSource Consulting Temps plein

    **Job Title:** Service Delivery SpecialistAt OneSource Consulting, we are seeking a highly skilled Service Delivery Specialist to join our team.**About the Role:The successful candidate will be responsible for managing reference data, tracking data links, and their life cycles.Database management, data input, and data follow-up are crucial tasks in this...

  • Service Delivery Manager

    il y a 12 heures


    Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

    Description We are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable. What You'll Do: Supervise and manage Information Systems (IS)...


  • Bruxelles, Région de Bruxelles, Belgique Vivid Resourcing Temps plein

    At Vivid Resourcing, we are seeking a highly skilled Freelance Service Delivery Manager to work on a hybrid basis. In this role, you will be responsible for overseeing the delivery of our IT services while ensuring system reliability, security, and efficiency.Key Responsibilities:Oversee IT service delivery processes to ensure customer satisfaction and...

  • IT Service Delivery Manager

    il y a 12 heures


    Bruxelles, Région de Bruxelles, Belgique Athora Belgium Temps plein

    YOUR MISSION : The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers' expectations and adding value to our Business Unit (BU). The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery...


  • Bruxelles, Région de Bruxelles, Belgique ITSM Solutions International Temps plein

    Job Description">As our Senior Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT services, ensuring high-quality service delivery, managing client relationships, and optimizing operational processes.About You">You have extensive experience in Service Delivery Management, with a strong background in ITIL. You...

  • Service Delivery Specialist

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique entso-e Temps plein

    Workfully is a B2B Marketplace set to replace recruiting agencies through its technology platform.About the client:Our client is a prominent organization in the European electricity market, playing a key role in shaping the future of energy across the continent.Are you passionate about the European electricity market and the energy transition? Do you have a...


  • Bruxelles, Région de Bruxelles, Belgique afarax Temps plein

    Job OverviewAfarax is seeking a highly motivated Specialist in IT Development Service to join their team.The project involves developing a standardized service management operating model to improve service delivery and streamline operations.The ideal candidate will have a strong background in enterprise & solution architecture, IT Infrastructure engineering,...

  • Service Delivery Manager

    il y a 11 heures


    Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

    We are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable.What You'll Do:Supervise and manage Information Systems (IS) operations, ensuring service...


  • Bruxelles, Région de Bruxelles, Belgique twenty8 Temps plein

    At Twenty8, we support large-scale, long-term IT transformation projects across the European public sector. We're currently building a pipeline of experienced Service Delivery Managers to join upcoming international programmes focused on service excellence and digital infrastructure. Your Responsibilities:Ensure seamless delivery of IT services across...

  • Cloud IT Specialist

    il y a 6 jours


    Bruxelles, Région de Bruxelles, Belgique Contracts IT Temps plein

    Job Description:As a Cloud IT Specialist at Contracts IT, you will play a key role in leading our team of experts in delivering high-quality software development projects. With your strong understanding of IT development and experience in managing multiple projects simultaneously, you will be responsible for tracking operational phases, ensuring timely...


  • Bruxelles, Région de Bruxelles, Belgique Stefanini NV Temps plein

    Welcome to Stefanini NV, where innovation meets expertise. With a global presence and a passion for delivering exceptional IT services, we've become the go-to partner for clients worldwide.From IT outsourcing to application development, our portfolio is diverse and constantly evolving. We cater to a wide range of industries, including financial services,...

  • it service delivery manager

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Nationale Loterij Temps plein

    Als IT Service Delivery Manager Game Factory ben je de spil tussen de spelers, interne teams en leveranciers. Al ruim 90 jaar zorgt de Nationale Loterij voor veilig speelplezier voor alle Belgen ouder dan 18 jaar. Dankzij het vertrouwen van al haar spelers boekte de Nationale Loterij in 2024 een omzet van 1,533 miljard euro. Dankzij de kleine inzetbedragen...


  • Bruxelles, Région de Bruxelles, Belgique Nexeo Temps plein

    Nexeo is seeking a Financial Services IT Specialist to join our team in Brussels. As a Business and Functional Analyst, you will be responsible for identifying and validating business/client needs and ensuring they align with the solution's functionality. This includes defining business models, documenting requirements, and translating business needs into...

  • Service Delivery Manager

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique Vivid Resourcing Temps plein

    For one of our global clients, we are searching for a Freelance Service Delivery Manager with a strong background in system engineering to work on a hybrid basis. In this role, you will be responsible for overseeing IT service delivery while ensuring system reliability, security, and efficiency.Key Responsibilities:Oversee IT service delivery processes to...

  • Service Delivery Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Vivid Resourcing Temps plein

    For one of our global clients, we are searching for a Freelance Service Delivery Manager with a strong background in system engineering to work on a hybrid basis. In this role, you will be responsible for overseeing IT service delivery while ensuring system reliability, security, and efficiency. Key Responsibilities: Oversee IT service delivery processes...


  • Bruxelles, Région de Bruxelles, Belgique Contracts IT Temps plein

    Job Title: IT Cloud/DevOps Project Manager - Global DeliveryAbout Us:We are a leading technology company, specializing in Contracts IT services. Our team of experts delivers high-quality solutions to clients worldwide.Job Description:We are seeking an experienced IT Cloud/DevOps Project Manager to join our global delivery team. As a key member of our project...