IT Service Management Expert
il y a 6 jours
We are seeking a highly skilled IT Service Management Expert to join our team at Parallel Consulting.
Company Overview:
At Parallel Consulting, we specialize in providing expert IT service management solutions to organizations worldwide. Our mission is to help clients achieve operational excellence through the effective implementation of ITIL best practices.
Job Responsibilities:
- Develop and maintain comprehensive documentation for CMDB management and ITIL processes.
- Collaborate with cross-functional teams to integrate and align CMDB data effectively.
- Perform periodic audits and reconciliations to identify discrepancies and take corrective actions as needed.
- Lead training sessions for IT staff and stakeholders on CMDB management and ITIL processes.
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 5 years' experience in IT Service Management, with a focus on CMDB and ITIL process documentation.
- ITIL Foundation certification required; advanced ITIL certifications preferred.
- In-depth knowledge of ITIL best practices and principles.
- Proficiency with CMDB tools and IT Service Management software.
- Strong documentation and technical writing skills.
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