Technical Assistance Expert

il y a 5 jours


Mechelen, Flandre, Belgique Kadanza Temps plein

We are Kadanza, a dynamic and innovative technology company that is growing rapidly. As we continue to expand our services and capabilities, we are seeking a talented individual to fill the role of Support Specialist.

This position offers an exciting opportunity for a customer-focused professional to join our team and contribute to our mission of delivering exceptional customer experiences. The ideal candidate will be experienced in SaaS customer support, have excellent communication and problem-solving skills, and be fluent in English.

About the Role:

  • Provide expert-level support to high-profile clients across various industries and geographies.
  • Troubleshoot complex technical issues related to our DAM and Creative Automation tools, ensuring timely resolution and client satisfaction.
  • Develop and implement process improvements, leveraging insights from recurring challenges and client feedback.
  • Manage and prioritize support requests independently, ensuring seamless client interactions and efficient issue resolution.
  • Collaborate with cross-functional teams to address client needs and drive business growth.

Requirements:

  • Experience: At least 2 years of experience in SaaS customer support, preferably with exposure to brand management or creative tools.
  • Languages: Fluent in English; knowledge of Dutch, French, and/or German is a plus.
  • Customer-Centric: Proven track record of delivering exceptional customer experiences and building strong relationships with high-profile clients.
  • Independent & Resilient: Ability to work independently, manage competing priorities, and maintain a calm demeanor under pressure.
  • Team Player: Experience working collaboratively with internal teams to drive business outcomes and deliver results.
  • Eager to Learn: Willingness to adapt quickly to new tools, processes, and technologies.

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